The outcome of the panel is final.
A new application will only be accepted if key information was omitted from the original application; any further application will need to provide new and detailed information regarding family’s circumstances/needs.
Only is the case where you believe that policy or procedure outlined in this document have not been followed can you consider making a complaint. This option is available out the council’s website.
If you feel that the support offered does not meet need or is unsuitable then you can appeal this decision within 20 working days by submitting a written request for the decision to be reviewed. Once this is received an independent panel will have up to 40 working days to review and reach a decision.