Keeping properties in good repair

RP01 - Homes that do not meet the Decent Homes Standard
RP02 - Repairs completed within target timescale

Maintaining building safety

BS01 - Gas safety checks
BS02 - Fire safety checks
BS03 - Asbestos safety checks
BS04 - Water safety checks
BS05 - Lift safety checks

Effective handling of complaints

CH01 - Complaints relative to the size of the landlord
CH02 - Complaints responded to within Complaint Handling Code timescales

Responsible neighbourhood management

NM01 - Anti-social behaviour cases relative to the size of the landlord