Overall satisfaction

TP01 - Overall satisfaction

Keeping properties in good repair

TP02 - Satisfaction with repairs (tenants only)
TP03 - Satisfaction with time taken to complete most recent repair (tenants only)

Maintaining building safety

 TP04 - Satisfaction that the home is well maintained (tenants only)
 TP05 - Satisfaction that the home is safe        

Respectful and helpful engagement

 TP06 - Satisfaction that the landlord listens to tenant views and acts upon them
 TP07 - Satisfaction that the landlord keeps tenants informed about things that mater to them
 TP08 - Agreement that the landlord treats tenants fairly and with respect

Effective handling of complaints

TP09 - Satisfaction with the landlord’s approach to handling complaints

Responsible neighbourhood management

TP10 - Satisfaction that the landlord keeps communal areas clean and well maintained
TP11 - Satisfaction that the landlord makes a positive contribution to neighbourhoods 
TP12 - Satisfaction with the landlord’s approach to handling anti-social behaviour