If you have completed the final stage of our complaints procedure and you are still not happy with the outcome you can contact the Ombudsman.
You may approach the Ombudsman at any point, they provide a free and independent service. They will normally only investigate complaints that have been through the Council's complaints process; however they may investigate sooner if a vulnerable person is involved.
The Local Government & Social Care Ombudsman
For more information visit their website www.lgo.org.uk
You can write to them at the following address:
Local Government & Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 0610 614
Find out how to make a complaint
Housing Ombudsman Service
For more information visit their website www.housing-ombudsman.org.uk
Housing Ombudsman Service
Exchange Tower
Harbour Exchange Square
London E14 9GE
Telephone: 0300 111 3000
Other
Complaints about regulatory advice can be raised with The Independent Regulatory Challenge Panel