Accessibility Statement for Milton Keynes Council

Accessibility Statement for Milton Keynes Council

Prepared May 2022

This accessibility statement applies to and which have been developed for and are managed by Milton Keynes Council.

Using our website

We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of our website are not fully accessible and we are working on this.

What to do if you cannot access parts of this site

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, or if you find another accessibility problem, please get in touch.

Contact details for each service are listed on their webpages. Or contact our customer service team by email at or call 01908 691691.

Contact us using British Sign Language (BSL)

We can also offer a British Sign Language (BSL) interpreter service and a third party service touch to type.

How we tested this website

This website was tested on 15 February 2022. The test was carried out by Silktide.

The website was evaluated against the W3C Web Content Accessibility Guidelines (WCAG) 2.1 up to conformance level AA. This included automated evaluation tools and manual testing by an accessibility-experienced testing team.

We tested:

• our main website

• our microsites, and

You can contact by email to get a copy of the report.

Compliance status

Our website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below. We are working towards being fully compliant before the end of 2023.

Non-accessible content

Please note, this list shows non-compliant content as of 15 February 2022. Some of these issues have already been resolved.

Navigation and accessing information

  • Missing ‘Skip’ Navigation
  • Non-Functioning ‘Skip’ Navigation
  • Incorrect Heading Structure
  • Unlabelled Form Fields
  • Ambiguous Form Fields
  • Empty Button
  • Ambiguous Button Labelling
  • Missing Notification of Mandatory Form Fields
  • Form Error Handling
  • Missing Alt Text
  • Non-Descriptive Alt Text
  • Non-Descriptive Link Text
  • Empty links
  • Mouse Dependant areas
  • Users unaware of content change
  • Incorrect Table coding

Video and Audio

  • Video and Audio missing Text Alternatives
  • Video missing Audio Description
  • Default Language Not Set
  • Link Styling


  • Missing ARIA Reference A 1.3.1
  • Duplicate IDs
  • HTML Markup Errors
  • Elements not Visible in Focus
  • Insufficient Colour Contrast
  • Text does not resize
  • Obscured Text

Content that’s out of scope of the regulations

Certain old documents

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. We are not required to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from the regulations.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigations purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments. 

Third-party applications

We require any new third-party systems we commission for the website to be Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. We ask suppliers to fix accessibility issues that arise. 


The accessibility regulations that govern public authority website accessibility are the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

The Equality and Human Rights Commission is responsible for enforcing these regulations. If you’re not happy with how we respond to a complaint about accessibility, you can contact the Equality Advisory and Support Service.