Receiving your direct payment
Our standard way of paying your direct payment is by using a prepaid card (PPC) account. You should use the PPC account to pay for services that meet the agreed needs and outcomes described in your care and support plan
- Your direct payment amount(s) will be paid in advance straight into the PPC account on a regular basis
- If you have been financially assessed as having to contribute towards your care and support, you will receive a monthly invoice to pay this contribution from personal funds.
- You MUST pay your contribution invoices to continue to receive direct payments.
Setting up your prepaid card account
Once a prepaid card account has been agreed and the necessary paperwork completed, we will arrange for the account to be set up. You will be sent a welcome pack informing you of your account number and sort code, along with the details of how to access your online and telephone banking account. Your card will arrive 7 to 12 days later and once activated you can access your account to help you manage the direct payment money.
Managing your prepaid card (online or telephone)
You can choose how you manage your card
- Manage your card online
- Tel: 020 3633 1647 - the call centre is open from Monday to Friday, from 8am to 9pm.