Information for parents and carers

National Advocacy Helpline

From 1st October 2023, the national advocacy helpline service will be provided by the National Youth Advocacy Service (NYAS).



The Coram Voice ‘Always Heard’ Service will continue to operate and receive calls until 30th September. The service can be accessed by calling 0808 800 5792.

The NYAS ‘Safety Net’ helpline service will continue the national provision of:

  • Helpline advice and support.
  • Signposting to local services.
  • Issue-based advocacy.
  • Specialist non-instructed advocacy.
  • Advocacy finder service.
  • Self-advocacy information.

The service accepts referrals from children and young people, professionals working with young people, friends, families, and carers.

The service will be available to:

  • Children in care and care leavers up to age 25.
  • Children and young people needing support from children’s services, including those on child in need plans, child protection plans, or who are 16-17 years old and homeless.

NYAS will also continue to support refugee and migrant children and young people, as well as young people in mental health settings.


Guidance documents

How to support children and young people to revise