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Outcome of Sheltered Housing Consultation
We will be updating our Sheltered Housing Officer service to meet customer needs, comply with new regulatory standards like Consumer Standards and ensure value for money.
From 14 October 2024 to 5 January 2025 we consulted with residents on our sheltered housing service. We have listened to your feedback and are making changes based on your suggestions and vote. You can find details on this page.
Thank you to everyone who contributed to the consultation about the future of our sheltered housing service, which ended on 5 January.
We shared the results with our residents. Here is a copy of the letter.
We will be going ahead with option C, sharing officers between schemes. From 1 September each scheme will receive 18.5 hours of support per week.
The charge to you for the new service will be £12.96 per week, which factors in increases to national insurance and pay since the first estimate was made. The full economic cost of the service to Milton Keynes City Council is £14.35 per week. However, the Council has chosen to not pass the full cost on to you, the tenants. We have been able to make some technical changes in how housing benefit/universal credit applies, which means tenants who receive full benefits towards their rent will no longer need to pay anything for the service from 1 September 2025. Tenants who receive partial benefits will receive a contribution towards the charges.
In the next section you can read the reports leading to this decision
Thank you to the hundreds of MKCC sheltered housing tenants who participated to select your preferred option. Most of you chose Option 3, a shared service. You can read the full report here.
Thank you if you were one of the hundreds of sheltered housing tenants who recently joined us at one of our 17 face-to-face sessions or if you responded to our online survey about the future of the sheltered housing service. The consultation process for our sheltered housing service highlighted the importance of security, support, community, affordability, and maintenance. Here is the full report
If you have any questions email us: sheltered.housing@milton-keynes.gov.uk