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Housing Performance and Data

Introduction

It is important to us that we are providing a quality service to all our residents.

We are committed to being transparent about our performance and sharing any improvements.

In this page, you will find:

  • What we are measuring ourselves against
  • When to expect the next performance update
  • Any improvements we have made as a result

Measures and status

Consumer Standards 

From 1st April 2024, the Regulator of Social Housing introduced New Consumer Standards. The standards define the outcomes that landlords must deliver for tenants. The Government will assess how well landlords deliver the outcomes and take action if needed. Find what this means to you as a tenant.

LIVE 

Tenants and Leaseholders Annual Report 

We create this report annually and share with all Tenants and Leaseholders. The report summarises the work of all service areas within housing. We also shared general satisfaction results and other key performance indicators.

SEP 2025 

Tenancy Satisfaction Measures 

The Regulator of Social Housing has introduced Tenancy Satisfaction Measures to enable residents to scrutinize landlord's performance and highlight areas for improvement. The Tenant Perception Survey captures residents' perspectives and Landlord Measures capture landlords' perspectives.

LIVE 

Complaints Handling Code 

Good practice set by the Housing Ombudsman on how to handle complaints to increase residents' awareness of their rights and service improvements. Here you will find our self-assessments against the code, which we carry out every year, and the things we are going to improve as a result.

SEP 2025 

Local Authority Housing Statistics 

We report a wide range of housing statistics to the Department for Levelling Up Housing and Communities (DLUHC) so they can assess and develop housing policies. Our performance can be compared with all other housing providers in the country.

SEP 2025 

Local Authority Data Returns 

The Local Authority Data Return (LADR) is an annual census conducted by the Regulator of Social Housing and completed by all registered Local Authority providers (providers) in England. We use the data as an evidence base for our strategies and policies.

SEP 2025 

Rent Affordability and Market Context Report 

This annual report intends to provide information and context on the current social housing and open market rented properties sector for Milton Keynes and neighbouring areas, and how MKCC rents compares to them.

LIVE