It is important to us that we are providing a quality service to all our residents.
We are committed to being transparent about our performance and sharing any improvements.

In this page, you will find:

  • What we are measuring ourselves against
  • When to expect the next performance update
  • Any improvements we have made as a result

Measures and the next performance update

Consultation on the Consumer Standards

The Regulator for Social Housing want tenants, leaseholders and shared owners to share their views on the proposed standards MKCC and other registered providers must meet so tenants live in safe, quality homes, have choice and protection, and hold landlords to account.

Tenant Perception Survey

The Regulator for Social Housing has introduced new Tenancy Satisfaction Measures (TSM) that will enable residents to scrutinise MKCC's performance and give us insight about where we can improve. The Tenant Perception Survey captures residents' perspective.

JUN 2024
Landlord Measures

The Landlord Measures represent the second part of TSM introduced by the Regulator for Social Housing. Here we measure our performance in areas like repairs, health and safety, and complaints. Landlord Measures captures landlords' perspective.

JUN 2024
Complaints Handling Code

Good practice set by the Housing Ombudsman on how to handle complaints to increase residents' awareness of their rights and service improvements. Here you will find our self-assessments against the code, that we carry out every year, and the things we are going to improve as a result.

JUN 2024
Local Authority Housing Statistics

We report a wide range of housing statistics to the Department for Levelling Up Housing and Communities (DLUHC) so they can assess and develop housing policies. Our performance can be compared with all other housing providers in the country.

NOV 2023
Local Authority Data Returns

The Local Authority Data Return (LADR) is an annual census conducted by the Regulator of Social Housing (the regulator) and completed by all registered Local Authority providers (providers) in England. We use the data as an evidence base for our strategies and policies.

SEP 2023

Things we have improved in 2022/23

  • reviewed communication to ensure we meet customer expectations in the future
  • acting upon feedback from residents through Housing consultation
  • new reporting tool introduced to manage performance
  • dedicated housing complaints page for residents
  • Our housing matters - impact made