The Regulator for Social Housing has introduced new Tenancy Satisfaction Measures (TSM) that will enable residents to scrutinise MKCC's performance and give us insight about where we can improve. The Tenant Perception Survey captures residents' perspective.

The Landlord Measures represent the second part of TSM introduced by the Regulator for Social Housing. Here we measure our performance in areas like repairs, health and safety, and complaints. Landlord Measures captures landlords' perspective.

Good practice set by the Housing Ombudsman on how to handle complaints to increase residents' awareness of their rights and service improvements. Here you will find our self-assessments against the code, that we carry out every year, and the things we are going to improve as a result.

We report a wide range of housing statistics to the Department for Levelling Up Housing and Communities (DLUHC) so they can assess and develop housing policies. Our performance can be compared with all other housing providers in the country.

The Local Authority Data Return (LADR) is an annual census conducted by the Regulator of Social Housing (the regulator) and completed by all registered Local Authority providers (providers) in England. We use the data as an evidence base for our strategies and policies.