Complaints Handling Code

Measures and our performance

The Complaint Handling Code sets out good practice for landlords to respond to complaints. You can find it online on Housing Ombudsman website. Each year we assess ourselves against the code, and you can find our assessments below.

Improvements we have made

  • reviewed communication to ensure we meet customer expectations in the future
  • acting upon feedback from residents through housing consultation
  • new reporting tool introduced to manage performance
  • dedicated housing complaints page for residents