You can renew your items in person at any library, by telephone or online through your library account.

Renew your books online

You can renew your books 4 times if another customer has not requested them and there are no issues with your account. After the fourth renewal, you will need to take your books to any library before the due date to avoid fines. You’ll then be able to renew them again another 4 times.

Renew your books online by logging in to your library account using your library card number and your library PIN.

How long is my item renewed for?

Renewed items are extended by the same loan period that you initially borrowed them for:

• Books and audiobooks - 4 weeks
• Magazines - 1 week

Dates will be automatically adjusted to avoid any dates we are closed.

Renewing chargeable items

We're aware of an intermittent issue with online payments and apologise if this affects you. We are working to resolve it.

• When renewing a chargeable item, any hire charge will be added to your library account.
• The charge can be paid online with a credit/debit card using the library online payment service or in cash when you next visit the library.
• Please remember that if there are outstanding fines above these thresholds, your account services will be limited:
  • £15 on an adult full membership account
  • £10 on a child’s full membership account
  • £10 on an adult quick membership account
  • £5 on a child's quick membership account

Why can’t I renew my items?

You won’t be able to renew your items online if:

• Your items have been renewed 4 times already
• Another customer has put in a request for the item
• There is an outstanding query on your account
• There are outstanding fines above the thresholds given above.

If you've already renewed your books 4 times you’ll need to take them to any library before the due date. You’ll then be able to renew them again online another 4 times.

If you're having problems renewing your books online phone us on 01908 254050 and we'll be able to help. If your query isn't urgent, you can email us or fill in the online enquiry form.

Renewing overdue books

• If an item is overdue when you try to renew it, you'll need to pay any overdue charges before you can renew it.

Will I be fined if I can’t renew my items online?

• If your items are not renewed before the due date, you'll be liable for overdue charges.
• We suggest renewing your items a day or two before the due date to ensure there aren’t any problems.
• We're always happy to help and the quickest way is to phone 01908 254050.

Why does it say my membership is due to expire?

• Library memberships are periodically checked to make sure we have the correct details.
• To confirm your information, just speak with a member of staff at any library or follow the prompts to renew your account when you log in to your library account.
• If your membership is due to expire within the renewal period, you won’t be able to renew your items until you’ve spoken with a member of staff or renewed your account online.
• Phone us on 01908 254050 if you can’t visit one of the libraries in time.

Paying fines and charges

How can I remember when my items are due back?

• When you borrow books, the self-service kiosks print a receipt telling you the due date.
• You can sign up for email reminders.
• You can also check the return dates for your items through your online library account.

Reserve and request library items