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The Environment and Waste Service is part of the wider Public Realm Services Group which also includes Highways, Transport, Regulation and Licencing services. The Environment and Waste Service provide a number of different and diverse services from waste collection and disposal, street cleaning, grounds maintenance and burial services to managing and maintaining rights of way. The service also includes strategic flood and water services, environmental enforcement, safer communities and the management of country parks (namely Emberton Country Park and the Blue Lagoon).
Everything we do with information about people, such as how we collect it and who we share it with, has to comply with the Data Protection Act and the General Data Protection Regulation (GDPR) that came into force in May 2018. A key part of this is being open about what personal information we hold about you, how we use it, who we share it with, how long we keep it for, etc. You also need to know what rights you have in this respect.
Most of the information we hold starts as a result of:
We also sometimes hold some information about individuals that other organisations are required to provide to us. This may include organisations like the police/NHS, etc. They will have their own Privacy Notices that explain what information they collect and who they share it with.
Personal information that we might hold within the Environment and Waste Service includes the likes of name, address, phone number, email address, photographic images, insurance details, lease / licence & land ownership details, vehicle registrations, health and safety information (in relation to public events), any personal information contained within waste materials, information related to neighbour disputes, and credit check information (criminal investigations).
We might also hold sensitive personal data (referred to as Special Categories of data under GDPR) including ethnicity, disabilities, medical conditions, etc. This sensitive information is either directly volunteered to us, provided by a third party, comes to light through investigations or becomes apparent due to the services being requested (e.g. clinical waste collection).
We have a legal / statutory requirement to provide Environment and Waste Services and to deliver these we need to collect and use personal information of those using or affected by these services. The legislative basis for undertaking many of the services we provided can be found in the following acts of parliament and regulations.
If you access our services then the requirement mentioned above will be our lawful basis for collecting and using your personal data, as we cannot provide you with the service without it.
In a small number of cases we will process personal data solely on the basis of consent, such as where you might opt in to receive email updates or marketing details about certain council services. This will be clearly explained when you sign-up to that service.
The Environment and Waste Service may also use your information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share your information with other bodies responsible for enforcement or detecting/preventing crime including fraud or auditing/administering public funds. We do not disclose your personal information to third parties for marketing purposes.
All of the personal information we hold is kept securely on our Council servers / held within the UK/EU. There is also no automatic decision-taking when your personal information is processed.
We share information with a range of different types of people and organisations depending on the service being provided or the statutory requirement that we have to comply with. The types of recipients include:
We share information with contractors who provide services (statutory and public duty) on behalf of the Council. In most cases, the Council remains the Data Controller but the third party organisation will act as a data Processor. The service providers are bound by contractual obligations in relation to data protection and information governance and may only use the information as directed by the Council in providing the services or as otherwise required through law.
We only keep information for as long as it is needed. This will differ according to what information we hold and its purpose. It will be based on either a legal requirement (where a law says we have to keep information for a specific period of time) or accepted business practice. Within our Service, we keep the information for the following periods:
You have various rights around the data we hold about you. More information on these can be found on our Corporate Privacy Notice at www.milton-keynes.gov.uk/privacy
If you would like any further information about how your personal information is used within the Environment & Waste Service, then please contact:
E-mail: envservices@milton-keynes.gov.uk
Telephone: 01908 252570
Write to: Environment and Waste, Civic Offices, 1 Saxon Gate East, Central Milton Keynes, MK9 3EJ
If you wish to access a copy of your personal information, or are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the corporate Data Protection Officer.
Data Protection Officer Contact Details
Email: data.protection@milton-keynes.gov.uk
Telephone: 01908 254900
Write to: Data Protection, Milton Keynes Council, 1 Saxon Gate East, Central Milton Keynes, MK9 3HS