Before you report a missed collection

Please check the following before reporting a missed collection of rubbish and/or recycling:

• Was your rubbish and recycling placed at the edge of your property by 7.00am on your collection day?
• Are there any incorrect items in your recycling containers? 
• Please check our Facebook or Twitter accounts to see if is a delay in collections due to inclement weather or disruption to service.

You have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day.

Report a missed collection

Alternatively, call Customer Services on 01908 252570.

Collection should be made within the two working days after the online form has been submitted.