Do It Online - Benefits and Council Tax

We want to make it easy for you to access our services 24 hours a day 7 days a week. You can do this through our online services. It's easy and safe to use.

Housing Benefit & Council Tax Reduction – Make a new claim or report a change in circumstances 

Before applying for Housing Benefit, check if you should claim Universal Credit instead. 

When making a claim online for housing benefit or council tax reduction you may be asked to bring an original document to the council offices for verification. Please note that in view of the current national situation and until further notice we will be able to accept copies of documents by e-mail.

Applying online is easy and you can find all the information you need on these pages. You can call, but there may be a wait. Fewer people call in the afternoons, so why not try then? We don’t take calls on a Wednesday so we can spend the day concentrating on processing applications.

If you don't have internet access at home you can use public internet access to pay and apply online.


Last Updated: 16 March 2022