Parking Tickets

Please allow 24 hours after the issue of the Penalty Charge Notice before making payment. Charges are reduced by 50% for prompt payment before the end of the 14 day discount period

If you park in breach of local parking restrictions (displayed on signs and/or lines), you may receive a parking fine, known as a Penalty Charge Notice (PCN).

A Penalty Charge Notice issued will be £70.00 for the higher level and £50.00 for the lower charge. The charge will be reduced by 50% for prompt payment before the end of the 14 day discount period. 

If you have misplaced your Penalty Charge Notice and require the charge number please call 0845 230 8855 with your vehicle registration details. NOTE  Call Charges Apply Click here to find out more

Pay your parking ticket online

Lower level PNC's are issued for failure to pay and display, or overstaying a parking ticket and are considered to be less serious, generally if you are allowed to park somewhere but you breach the restriction you will be subject to the lower level PCN charge.

Parking on yellow lines or parking in a bay reserved for residents or disabled badge holders are treated as higher level PNC's, if you shouldn't be parked some where because there is a more serious restriction then you will be subject to a higher level PNC.

How to pay

Charges are reduced by 50% for prompt payment before the end of the 14 day discount period.

Park Indigo
PO Box 6359
Milton Keynes
MK10 1EJ

Objecting to your PCN

If you want to challenge the PCN you must do so in writing via post or email. Remember to state your;

  • Name 
  • Address 
  • PCN number  
  • Vehicle registration mark 

You should set out the reasons why you think the PCN was incorrectly or unfairly issued (please see list of unacceptable reasons).

You should write to:

Park Indigo
PO Box 6359
Milton Keynes
MK10 1EJ

or email us.

If we receive your letter within 14 calendar days from the date of PCN issue, and decide not to cancel it, we will extend the discount payment period for a further 14 days from the date of our response.

If you are not happy with our decision, you do have further rights of appeal at later stages. You can also take your case to the Traffic Penalty Tribunal, an independent tribunal. For information on formally appealing against the issue of a Penalty charge Notice, please visit the Traffic Penalty Tribual  or  Patrol websites. If you want to query or discuss your PCN, you can telephone 0845 230 8855 NOTE  Call Charges Apply Click here to find out more.

Unacceptable reasons – we will not cancel your PCN if:

  • You were delayed on your return to your car because you were held up in a queue or your meeting overran
  • You did not realise that you had to pay for parking on a Sunday
  • You did not realise that you had to pay to park in that location
  • You did not realise that you were parked in a restricted bay, e.g. disabled bay, resident permit holder bay
  • You were only parked for a few minutes
  • You have been parking in the same place for years and have not previously received a PCN
  • You do not have enough money to pay the charge
  • Other vehicles were parked in the same manner and did not receive a PCN
  • There was nowhere else to park

Observation Periods

The following are discretional observation or ‘grace’ periods that we allow.

  1. Failure to pay and display: 5 minutes (to acquire ticket from machine, not to get change)
  2. Overstay on a pay and display ticket: 10 minutes
  3. Loading/unloading (DYL/SYL): 5 minute observation period to look for loading/unloading activity

Postal Penalty Charge Notices

The introduction of what is called the postal PCN is not a new concept. This power has been available in London since 2000. Milton Keynes Council will now be issuing these notices where vehicles have driven away before the PCN can be completed and issued to the motorist or attached to the vehicle. The Civil Enforcement Officer (CEO) will be required to provide evidence that the PCN was 'in production' and would otherwise have to be cancelled on return to the parking office.

The new regulation will deal with those people who persistently contravene the parking regulations but simply drive away when they see a CEO or where a PCN is physically created but has not been served due to threatening behavior towards the CEO.

For details of which contraventions are subject to the higher and lower level charge, please visit Parking Charges for Penalty Charge Notices.

Last Updated: 26 October 2018