Milton Keynes Council Privacy Statement

Organisation information

This page explains how Milton Keynes Council uses any information you give to us via our website (, and the ways in which we protect your privacy. Should you have any queries about the site, you can contact us at Milton Keynes Council, Civic Offices, 1 Saxon Gate East, Central Milton Keynes, MK9 3HQ. Telephone: 01908 691691 or email 

General policy – automatic collection of information

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Milton Keynes Council respects your privacy. The information that you provide us with or that is gathered automatically helps us to monitor our service and ensure that our web services are effective and useful.

What information do we collect?

We collect three kinds of information from visitors to

Cookies - Milton Keynes Council Website

A cookie is a small text file that's sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to know that you've visited it before and in some cases tailors what pops up on screen to take account of that fact. They do not hold any personal information and we cannot use them to find out who you are.

A cookie typically contains the name of the website it's from, the lifespan of the cookie and a value. The value is usually a unique code that will only make sense to the website that has issued it.

Cookies remember things like your colour scheme preferences, what's in your shopping cart or that you've already logged in so you don't need to do it for every page you visit on a website. They are also used to measure how people use websites.

How Government websites like this one use cookies 

Watch this short Video on cookies

Controlling and deleting cookies

You can set your web browser to accept or reject cookies, or tell you when a cookie is being sent. You can also delete cookies from your computer. Please be aware that some websites may not work properly with the cookie option turned off.

The website tells you how to control and delete cookies on most browsers.

Controling cookies

Deleting cookies

Cookies - Twitter

We use Twitter to keep residents of Milton Keynes up to date with our latest news.

Twitter uses cookie technology to collect additional web site usage data and to improve their site and service. They do not use cookies to collect personally identifiable information. For more details please view the Twitter Privacy Policy

Cookies - Online Payments

We use an online payments system on our site so that you can pay Milton Keynes Council bills 24 hours a day, 7 days a week.

The setting of cookies is integral to the operation of this site and no data is used for tracking purposes.

Log files

Log files allow us to record visitors' use of the site. We analyse log file information from our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Disclosure - person and enquiry information

We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department.

You can access without disclosing personal information.

You do not have to register to use, but particular parts of the site do require you to submit information including name, address and email address. In addition to this, some services require you to provide information relating to the enquiry or service being used.

We do not use this information to trace your identity and do not pass it on to any third party or government department.


We welcome your feedback. You can contact us by emailing

If you send an email asking for information, we may need to contact other council departments to find that information. If your question is technical, we may need to pass it to our IT section. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we may keep a record of your messages for reference and audit purposes.

External links contains links to other websites. These include other local authorities, government agencies and other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site that collects personal information.

We do not pass on any personal information you have given us to any other site.

Asking for information we may hold about you

The Data Protection Act  (and GDPR from 25 May 2018) gives you or your representative the right to see most records processed by or on behalf of the Council containing personal information about you. You will be required to provide proof of identity. There are exceptions to this such as mental health records and records involving social care services where additional legislation limits access to personal data exists.

If you provide information in confidence about another individual your personal details will not be disclosed unless the Council obtains your permission. There are exceptions to this such as court orders and protection of the public.

How to see your records

You can apply for access to your records using one of the following request forms:

Data Request Form - for self (DOC, 76KB)

Data Request Form - on behalf of someone else (DOC, 94KB)

Once completed you should email it to 

The Council has 40 calendar days (from 25 May 2018 this will become 20 working days under new GDPR legislation) in which to provide the information as long as you or your representative has supplied sufficient information.

For more information on data protection visit the Information Commissioner web site or email

Changes to this privacy policy

The privacy policy has recently changed and you can read the latest version here Privacy Statement (DOCX, 21KB).

 Any changes will also be published on this page.  Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

For more information on data protection visit the Information Commissioner web site or email

Use of your NHS Number in Adult Social Care

If you are receiving support from adult social care then the NHS may share your NHS number with Adult Social Care.  This is so that the NHS and adult social care are using the same number to identify you whilst providing your care.  By using the same number the NHS and adult social care can work together more closely to improve your care and support.


Your NHS number is accessed through an NHS service called the Personal Demographic Service (PDS).  Adult social care sends basic information such as your name, address and date of birth to the PDS in order to find your NHS Number. Once retrieved from the PDS the NHS Number is stored in the Council’s adult social care case management system.


These data are retained in the adult social care system in line with the Council’s record retention policies.  These policies are in accordance with the Data Protection Act 1998, Government record retention regulations and best practice.  Further information is available via emailing

In terms of the Data Protection Act the Council is both the Data Controller and the Data Processor.

The NHS Number then has two uses, the first being a unique identifier to allow Social Care information to be displayed in the Council’s adult social care case management system, for the provision of direct care. 

The Council will share information only to provide health and social care professionals directly involved in your care access to the most up-to-date information about you.  It will do this by sharing appropriate information between health and social care services at the time of patient contact.  Access to information is strictly controlled, based on the role of the professional.  For example, social workers will only have access to information that is relevant to the execution of their care duties.

The Council’s IT security and confidentiality policies ensure that your information is protected, and available only to staff directly involved in your care.

The use of joined up information across health and social care brings many benefits. One specific example where this will be the case is the discharge of patients into social care.  Delays in discharge (commonly known as bed blocking) can occur because details of social care involvement are not readily available to the staff on the hospital ward.  The hospital does not know who to contact to discuss the ongoing care of a patient.  The linking of social care and health information via the NHS Number will help hospital staff quickly identify if social care support is already in place and who the most appropriate contact is.  Ongoing care can be planned earlier in the process, because hospital staff will know who to talk to.

The addition of the NHS Number to social care data will bring additional benefits:

  • Better coordinated and safer care across health and social care enabled through the sharing of real-time information.
  • Better coordination of discharges from hospital into social care, as explained above.
  • More time to spend on planning and coordinating social care because health staff can identify and involve social care staff earlier in the process.
  • Earlier intervention to maximise the opportunities or reablement services leading to greater independence for patients.
  • Less paperwork and more efficient use of social care resources.


    You have the right to object to the processing of your NHS Number in this way.  This will not stop you from receiving care, but will result in the benefits outlined above not being realised.  To help you decide, we will discuss with you how this may affect our ability to provide you with care, and any other options you have.

If you wish to opt-out from the use of your NHS Number for social care purposes please contact us on


Last Updated: 17 May 2018