Milton Keynes Council Privacy Statement

Organisation information

This page explains how Milton Keynes Council uses any information you give to us via our website (, and the ways in which we protect your privacy. Should you have any queries about the site, you can contact us at Milton Keynes Council, Civic Offices, 1 Saxon Gate East, Central Milton Keynes, MK9 3HQ. Telephone: 01908 691691 or email 

General policy – automatic collection of information

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Milton Keynes Council respects your privacy. The information that you provide us with or that is gathered automatically helps us to monitor our service and ensure that our web services are effective and useful.

What information do we collect?

We collect three kinds of information from visitors to

Cookies - Milton Keynes Council Website

A cookie is a small text file that's sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to know that you've visited it before and in some cases tailors what pops up on screen to take account of that fact. They do not hold any personal information and we cannot use them to find out who you are.

A cookie typically contains the name of the website it's from, the lifespan of the cookie and a value. The value is usually a unique code that will only make sense to the website that has issued it.

Cookies remember things like your colour scheme preferences, what's in your shopping cart or that you've already logged in so you don't need to do it for every page you visit on a website. They are also used to measure how people use websites.

How Government websites like this one use cookies 

Watch this short Video on cookies

Controlling and deleting cookies

You can set your web browser to accept or reject cookies, or tell you when a cookie is being sent. You can also delete cookies from your computer. Please be aware that some websites may not work properly with the cookie option turned off.

The website tells you how to control and delete cookies on most browsers.

Controling cookies

Deleting cookies

Cookies - Twitter

We use Twitter to keep residents of Milton Keynes up to date with our latest news.

Twitter uses cookie technology to collect additional web site usage data and to improve their site and service. They do not use cookies to collect personally identifiable information. For more details please view the Twitter Privacy Policy

Cookies - Online Payments

We use an online payments system on our site so that you can pay Milton Keynes Council bills 24 hours a day, 7 days a week.

The setting of cookies is integral to the operation of this site and no data is used for tracking purposes.

Log files

Log files allow us to record visitors' use of the site. We analyse log file information from our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Disclosure - person and enquiry information

We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department.

You can access without disclosing personal information.

You do not have to register to use, but particular parts of the site do require you to submit information including name, address and email address. In addition to this, some services require you to provide information relating to the enquiry or service being used.

We do not use this information to trace your identity and do not pass it on to any third party or government department.


We welcome your feedback. You can contact us by emailing

If you send an email asking for information, we may need to contact other council departments to find that information. If your question is technical, we may need to pass it to our IT section. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we may keep a record of your messages for reference and audit purposes.

External links contains links to other websites. These include other local authorities, government agencies and other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site that collects personal information.

We do not pass on any personal information you have given us to any other site.

Asking for information we may hold about you

The Data Protection Act gives you or your representative the right to see most records processed by or on behalf of the Council containing personal information about you. You will be required to provide proof of identity. There are exceptions to this such as mental health records and records involving social care services where additional legislation limits access to personal data exists.

If you provide information in confidence about another individual your personal details will not be disclosed unless the Council obtains your permission. There are exceptions to this such as court orders and protection of the public.

How to see your records

A fee of £10 per application is required before any searches can be made. The Council has 40 working days in which to provide the information as long as you or your representative has supplied sufficient information. You can apply to see a record by emailing

For more information on data protection visit the Information Commissioner web site or email

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Last Updated: 16 November 2017