Milton Keynes Registration Services Terms and Conditions

 

These terms and conditions outline your rights and are in addition to any notification of fees due or taken for services from us.  Please check here regularly as these terms and conditions are subject to change.

Civil marriage and civil partnership ceremony bookings

Fees are taken at the point of booking.  Your ceremony booking is accepted on the condition that:

  • Your signed terms and conditions have been returned within 14 days of booking.
  • No legal impediment to the marriage or civil partnership exists and legal preliminaries are completed within the statutory time limits.
  • Any foreign divorce / dissolution papers are given clearance by the service or the Registrar General* and fees paid.
  • The ceremony and any other fees and any increases are paid in full.
  • The requested date and time of the ceremony is available within the commitments of the Milton Keynes Registration Service.

* we have no control over clearance times

Other ceremony bookings (naming, renewal of vows and private citizenship)

Your ceremony booking is accepted, on the condition that:

  • Your signed terms and conditions have been returned within 14 days of booking.
  • Proof of birth or prior marriage / civil partnership, if requested, is received.
  • The ceremony fee and any increase are paid in full.
  • The requested date and time of the ceremony is available within the commitments of the Milton Keynes Registration Service.
  • Citizenship ceremonies are subject to regulations imposed by the Home Office therefore Milton Keynes Registration Service cannot accept any liability for circumstances outside of our control.

Please note: Naming and Renewal of Vows ceremonies do not give or have any legal status or rights.

Certificates (note: all certificates issued at time of registration or after are copies of a registration entry and therefore called ‘copy certificates’)

Copy certificates are required for most official purposes and are considered bespoke orders and therefore outside of the 14 day cooling off period.

Copy certificates at point of registration (for birth, death, marriage and civil partnership) – These can be pre-ordered when booking an appointment.  Further copies can be ordered during your appointment.  Any fees paid for copy certificates issued are non-refundable.

Note:  it is your responsibility to make sure all information is correct before signing the register or schedule (for birth, death, marriage and civil partnership) as this is a legal document.  It is important that you thoroughly check all the information on the document before signing, please pay careful attention to the spelling of names and places as well as dates.  You will be required to pay a fee for any corrections, most of which will require the approval of the Registrar General*.

*Milton Keynes Council cannot be held responsible for the time taken to clear any documentation that has been sent to the Registrar General.

Copy certificates after registration - If, on searching our records, the birth, death, marriage or civil partnership has not been registered or did not occur in the Milton Keynes registration district we will not refund your fee.

If you were married in a church or place of worship in the Milton Keynes registration district you must contact the church or place of worship in the first instance to see if they are still holding the register.  We will not refund your fee if they still hold the register.

We are not able to help with adoption or still birth certificates.  Please contact the General Register Office via www.gov.uk for these types of certificates.

We are not liable for any certificates lost in the post.  No refunds or replacements will be provided.

Confirmation of services, ceremony bookings and fees

Fees will be taken and held at the point of initial booking.

By asking us to book an appointment, ceremony or other service you are providing authority for us to commence work and we can charge a fee for this.

All ceremony bookings will only be confirmed on receipt of your signed confirmation sheet which can be found at the end of this document (you only need to return this page).  You will have 14 days to return this to us. If the confirmation sheet is not returned within the 14 days, your booking will not be confirmed and will be removed from our schedule of planned activities.  Any refunds due will be made after the non-refundable booking or administration fee is applied.

Appointment booking fees cannot be refunded if you fail to keep your appointment or if your information does not meet the requirements set out on our website.

Additional fees may be payable and we will advise you of these at your appointment if not before.

Ceremony fees

Full fees are required at the time of booking for ceremonies.  This includes a non-refundable booking fee.

If notice is given outside of the Milton Keynes registration district please ensure your ceremony is booked with us to ensure availability within the 12 month notice validity period.  You must return our terms and conditions within 14 days to confirm your booking.

If notice is being given with us please ensure you book this at the same time. You must return our terms and conditions within 14 days to confirm your ceremony booking.

The ceremony fee may include the statutory fee for one or more certificates.

If you wish to move the date of your ceremony at least 30 days’ written notice must be provided.  Any difference in charges and a change fee will be payable.  If you do not provide at least 30 days’ notice any fees paid will be lost and a fresh booking will need to be made and new fees paid.

Our fees

The Milton Keynes Registration Service fees are subject to change on the 1 April each year.  As we take bookings for some services up to two years in advance, if 1 April falls between the time of booking and the date of your ceremony or appointment the Registration Service will pass on all future fee increases to you.

Statutory fees are changed or introduced by government departments.  We will charge you the fee due at the time the service is used.

All payments should be made by debit or credit card.  Alternative arrangements can be made where this is not possible however there may be a fee.

All our fees are published on the Milton Keynes Registration Service website.  Please get in touch if you need us to confirm fees and due dates.

Change fee

A change fee is payable whenever details of a booking are changed and this includes cancellation, changing the time, date or venue of a ceremony or appointment (excluding birth and death registration appointments).

Where applicable, this may require an updated or additional appointment or ceremony fee to be paid. It may also be necessary for you to give fresh Notices, as these are specific to your chosen venue and are only valid for one year.  Our fees are detailed on our website.

Cancellation of bookings by the Milton Keynes Registration Service

Your ceremony may be cancelled by the Milton Keynes Registration Service if:

  • Your signed terms and conditions are not returned within 14 days of booking.
  • The total fees have not been paid.
  • Legal preliminaries, before or on the day, cannot be completed.
  • You or your guests arrive late for your ceremony.

Your appointment will be cancelled if:

  • You arrive late for your appointment.
  • You do not have the document specified on our website.

Where a ceremony is unable to take place due to legal restrictions identified during a Notice of Marriage meeting any refund will be made in line with our cancellation policy and with the non-refundable booking and administration fee applied.

Cancellation of a ceremony booking by couple

In the event that you need to cancel your ceremony you will be required to notify us in writing.  Any ceremony payments made will be subject to the following refund schedule:

  • More than six months before the ceremony date you will receive a full refund of the fees paid (subject to the non-refundable deposit).
  • Between six months and 3 months before the ceremony date you will receive a 75% refund of the fees paid (subject to the non-refundable deposit).
  • Between three months and 30 day before the ceremony date you will receive a 50% refund of the fees paid (subject to the non-refundable deposit).
  • Less than 30 days before the ceremony or failure to cancel in writing before the ceremony date no refund will be made on fees paid.

Cancellation of appointments

Booking fees for appointments paid online or over the phone are non-refundable after the 14 day cooling off period.  By making an appointment you are authorising us to carry out any necessary work before your appointment and therefore any cancellation within 14 days of booking will incur a fee.  If you wish to cancel an appointment please email us your booking reference.  If you wish to move your appointment, you must give us at least five full working days’ notice and a change fee will be payable.

Right to cancel (on-line and telephone payments only)

You have the right to cancel any contract made online or over the phone within 14 days of booking without giving any reason.

To exercise the right to cancel, you must inform us of your decision to cancel this contract either by post or email.  You may use the attached cancellation form, but it is not obligatory.  If you provide this cancellation electronically we will acknowledge receipt.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period had expired.

Effects of cancellation

If you cancel this contract within 14 days of booking, we will reimburse any payment due (*Important - see note below).

We will make the reimbursement without undue delay, and not later than:

  1. 14 days after we receive back goods from you;
  2. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

*Important – By agreeing our terms and conditions you are requesting us to begin the performance of services during the cancellation period, you need to pay us an amount which is in proportion to what has been performed until you have communicated your cancellation to us.  There are no refunds for bespoke services.  See our fees and charges table for the amounts.

Cancellation Form

You may use this form to cancel your contract or write/email the following details to us.  Please send this to us using the contact details at the end of this document.

I / We hereby give notice that I / We cancel my / our contract of sale of the following goods / for the supply of the following service (please insert details):
Description of goods / service  
Ordered / received on date:  
Name of consumer(s):  
Address of consumer(s):  
Signature of consumer(s) (only if this form is notified on paper)
Date:  

Ceremony content

The Milton Keynes Registration Service will provide the ceremony.

Marriage or civil partnership ceremonies can be delivered in our enhanced room or at an approved venue of your choice. The content of the ceremony has a range of additional options that need to be agreed with the Registration Service in advance of the ceremony.

Marriage or civil partnership registrations delivered at our Register Office are subject to specific booking conditions and exclusive to week day availability. The content of this marriage or civil partnership registration is predetermined and not subject to customisation.

All ceremonies are exclusively delivered by Milton Keynes Registration Service staff to ensure a high degree of solemnity in keeping with the occasion and to ensure legal requirements are met. The Milton Keynes Registration Service reserve the right to make the final decision on any wording used, and will not accept liability for any omission, which may be caused by reasons beyond its control.

For enhanced ceremonies we encourage you to personalise the ceremony with your own choice of readings, music and additional vows – subject to the ceremony content remaining appropriate and dignified.

There must be no religious content whatsoever. All choices for readings, vows, any other spoken content by someone other than the registrars and music must be submitted to the Milton Keynes Registration Services for approval at least a week prior to the ceremony. This can be done by email or by posting this to us. If we need you to change anything, we will aim to explain the reason why.

Our team

The Milton Keynes Registration Service will allocate personnel to attend your ceremony and reserves the right to substitute other experienced and qualified staff in case of sickness or other unforeseen circumstances on the day.

Room capacity and Venue

For fire, safety and comfort the number of guests must not exceed the capacity of the room. Additional guests will not be able to remain in the ceremony room. Details of the room capacity for the Register Office room and Flowers Suite can be found on our website. Please contact the approved venue directly for their room capacity.

Our premises and garden are smoke free, this includes the use of electronic cigarettes, so please refrain from smoking whilst on site.

Our garden is available to use after your Ceremony for a short while and only biodegradable confetti may be thrown. The Council may claim for any other types of confetti to be removed as this damages the lawn and machinery so please make your guests aware.

Liability

The Milton Keynes Registration Service will not accept liability for:

  • The failure of any music system or media provided by the venue, yourself or a third party.
  • Any delay or loss caused by your, or your guests, late or non-arrival at the due date and time.
  • Any loss caused by a request from you, or your representatives, to delay the ceremony.
  • Any loss or compensation where a ceremony is stopped from proceeding because (a) it would be void if it went ahead, (b) an offence under the Marriage or Civil Partnership Acts would be committed, and (c) it would be against the public interest.
  • Any decision to delay the ceremony due to circumstances beyond our control such as foreign divorce approvals or Home Office regulations.

Late start of a ceremony

The Milton Keynes Registration Service will not accept any liability where a ceremony is cancelled on the day due to the late arrival of the couple and or any guests. We reserve the right to take appropriate action to ensure other ceremonies our staff need to attend are delivered at the agreed time.

No refund will be made in these circumstances and a new booking will need to be made and paid for in full again if you want us to perform the ceremony at another time (subject to staff and booking availability).

General

In the event of a 'Force Majeure', the Milton Keynes Registration Service will endeavour to perform your ceremony on your chosen day. We strongly recommend that you take out ceremony insurance to cover losses or expenses incurred in the case of events outside our control.

'Force Majeure' means war, civil war, armed conflict, terrorist attack, governmental action, fire, flood, severe weather conditions, pandemic or epidemic or any other act or matter which notwithstanding the reasonable diligence and foresight of Milton Keynes Council and its partner providers, is beyond their reasonable control.

  • Any reference to working days does not include Saturday, Sunday, Bank or Public holidays.
  • Approval of the venue is granted only in connection with the provision of ceremonies. The Milton Keynes Registration Service cannot accept liability for the failure or neglect on behalf of the venue, for any agreement between you and the venue for the use or provision of any services and/or facilities.
  • Any complaint or claim should be made in writing to the Milton Keynes Registration Service within 28 working days of the ceremony.
  • Marriage and Civil Partnership Acts - means the Acts of Parliament (and any regulations made under those Acts) covering the legal preliminaries to, the solemnization and registration of a civil marriage/civil partnership either in a register office or approved premises within England and Wales.
  • Venue - means Approved Premises approved by the Milton Keynes Registration Service under the Civil Marriages and Civil Partnerships (Approved Premises) Regulations 2005/Amended 2011 for the solemnization and registration of civil marriages and civil partnerships.

Customer complaints

The Milton Keynes Registration Service considers customer complaints very seriously. We subscribe to the principles of The Local Government Ombudsman and have processes in place to deal with both complaints, comments and compliments in a timely and thorough manner. To find out more visit the Milton Keynes Council website.

Registration Service contact

We can be contacted at: registrars@milton-keynes.gov.uk 

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For weddings, civil partnership and ceremony bookings please sign and return:

I have read and agreed to the Terms and Conditions contained on the MK Council Registration Services website, including the section "Late start of a ceremony" and the possible consequences of lateness by us, the couple or our guests. 

Please accept this as confirmation of my booking

 

Booking reference: 

___________________________________

Date of ceremony: 

___________________________________

Time of ceremony: 

___________________________________

Venue:  

___________________________________

Full name:  

___________________________________

Signature: 

___________________________________

Full name:  

___________________________________

Signature: 

___________________________________

Date: 

___________________________________

 

Please return this page to us within 14 days to confirm your booking:

Register Office
Civic Office
1 Saxon Gate East
Central Milton Keynes
MK9 3EJ

01908 372101

registrars@milton-keynes.gov.uk

Last Updated: 1 July 2019