Reference: 84 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: hi i got letter from council about property to do work. its say any charges of work in property did i will have to pay but i cant pay for work to do in property .its not my property its mk council property what work is done the council has to pay it. i can not.

Reply: Thank you for your email. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

Reference: 85 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: I received this letter today on 1st of May. About something I don’t even know. I don’t remember any of this and i wasn’t at this address last year in February or March. I signed the contract on 4th of June 2024 and i moved six days later. I can send you pictures with the contract if you want.

Reply: Thank you for your email. This is a letter we have sent to all tenants, leaseholders and shared owners. It is to advise you we are looking to appoint Mears Limited as the Repairs & Maintenance contractor who will do things like routine repairs and new heating systems to council homes.

Reference: 86 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: As a pensioner will i still be charged for any work done including fences?

Reply: Thank you for your email. This letter is for council tenants and leaseholders and shared owners. So if you are a council tenant repairs will continue to be done as normal so you would normally not get charged. Some council tenants live in blocks and they do have service charges, those would continue as normal.

Reference: 87 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: Thank you for your letter dated 29th April 2025. I have some questions and observations regarding the message and facts of your letter. Firstly, can you elaborate on the qualifying works where a contribution is £250 or more ,is this a mandatory course of action, for every council tenant and if so is this amount to be paid on the 4/8/25? In instalments, pay for every repair job carried out.

You state £250 or more what do you mean ,is it example in a quarter period we had booked in a repair for a leaking tap ,and front door not shutting properly, boiler not working ???? I'm very concerned that in your subject headline APPOINTING A NEW REPAIRS AND MAINTENANCE CONTRACTOR.

WELL FIRSTLY ITS NOT A NEW REPAIRS AND CONTRACTOR ITS THE SAME COMPANY and your section proposed company and the any priory connection? YOU HAVE PUT :NO !!! THATS WRONG AND VERY QUESTIONABLE, FOR ME ITS PUT YOUR LETTER AND PROPOSAL IN QUESTION.

Reply: Thank you for your email. In response to your questions:

The qualifying works contribution applies to leaseholders only. We appreciate this has caused some confusion to tenants as this letter covered tenants, leaseholders and shared owners. And we apologise for this.

With regards to the letter headline, this is a new contract for the Council and as such, we have to tell you about it. The legal definition for this particular element of prior connection refers to any council employee being a director or manager of the contractor.

Hope this answers your questions.

Reference: 88 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: I refer to your letter dated 29 April 2025. Your letter indicates that you are consulting tenants, leaseholders and shared owners, as required by law, about the award of the contract and you are proposing to appoint Mears Ltd. However, announcements have been made in the press that the contract has already been awarded to Mears – please clarify.

On your proposal I would comment as follows. During the consultation I and others have commented on the performance of the Mears organization in planning and carrying out repairs and maintenance works. We have also commented on the ability of MKCC to provide effective contract management. These reservations still exist, and note that the initial contract period is 5 years and may be extended a further 5 years. I believe the contract continuation should be reviewed in a shorter period. I would suggest review at 2 years, and then depending on performance reviewed after a further one or three years, and only extended beyond 5 years on DELIVERY of satisfactory performance. Furthermore I believe the reviews should be strict, formal, structured and independent of the MKCC management team.

I have a further comment on your letter which contains the following statement. “You will receive your next estimated service charge in March 2026”. This has raised a concern in our residents. We are aware that one service element funded through our Service Charge as advised in February 2025 i.e. the Supported Housing Service is currently being reduced with the final objective of reducing the input by 50%. Please confirm how the reduction of service will be reflected in the charge (paid in advance) for 2025 in compliance with S19(2) of the Tenant and Landlord Act 1985 (I think Triplerose Ltd v Cakan [2019] UKUT 257 (LC). Is relevant).

Reply: Thank you for your email. The Council has clearly stated in all communication to residents, bidders and internally that the award of the contract is subject to standstill, consultation and final decision. Unfortunately we cannot control what is published in the press.

We have taken on board feedback received from residents during previous consultations on the procurement of a new repairs and maintenance contract regarding contract management etc. As a result we have included greater control for the Council within the new Contract, and have set performance management requirements, service improvement plans and penalty clauses within the Contract. Performance will be reviewed monthly, quarterly and annually in accordance with the Contract.

With regards to service charge, our letter advises that the elements of the repairs and maintenance contract will be included in your next service charge estimate in March for 2026/27. Any observations regarding the sheltered housing charges, please can you email: rentservicechargereview@milton-keynes.gov.uk 

Reference: 89 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: I am in receipt of a letter dated April 29th, 2025 pertaining to “Appointing a new repairs and maintenance contractor”. Page 3 of the letter states that “You will only be charged if work is carried out to your property, block or estate”. I emphasise the word “estate” because this expectation is inconsistent with the terms and conditions as stipulated in my lease.

My lease only refers to my liability in relation to any repairs/maintenance carried out on the block my property forms part of. As this may be the position in contracts Council has made with other leaseholders, I query whether this is an oversight and/or an unrealistic expectation that leaseholders maybe expected to pay a proportion of costs for repairs/maintenance carried out on blocks which their properties do not form part of. I would be grateful for clarification regarding this matter please.

Reply: Thank you for your email. As we have stated in the letter, you will only be charged as per the terms of your lease/agreement. This Notice of Proposal does not change the terms of your lease.

Reference: 90 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: We are very disappointed with the work conducted by MEARS. They have failed the tenants, the leaseholders and the Milton Council in every way. For years their over the top work estimates have gone unscrutinised by the council and the repair bills passed on to the leaseholders who are not in any position to challenge the estimated amount and neither the shabby repairs carried out.

The tenants have been complaining every time MEARS conducted any major works and in fact which have resulted in the creation of further problems. One ends up ringing MEARS complaining on behalf of the tenant, the calls are taken after several attempts and long wait and nothing ever is actioned to rectify the problems and the same thing happens with MK council you ring them notes taken and the buck passed on to MEARS.

With repeated complains from the tenants with the issues and for their comfort and obligation as a leaseholder one has no option but to send in private contractors to establish the fault and rectify the issues after failure to get any help. Currently we are in the process of repayment costs spread over 4 years which the council has requested for the repairs conducted by MEARS and yet in addition picking up bills for the problems created by MEARS in call out charges and rectification of the issues.

We are very disappointed that MEARS have been awarded the contract again after extremely bad reviews and unsatisfied customers. Can leaseholders be refunded for the additional cost incurred?

Reply: Thank you for your email. We have structured the new contract to include performance management and monitoring. Leaseholders terms of leases will continue. If you have any specific queries on your terms, please get in touch with the home ownership team on home.ownership@milton-keynes.gov.uk 

Reference: 91 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: i am a council tenant and have received this letter today i tried calling 691691 to talk to someone was told i cant speak to Alison Cook or a member of the team she put me through to housing who apparently are not the council just a call centre and don't know what the letter says so anyone who struggles with online stuff wont be able to contact you at all as there's no numbers

i am concerned about the paragraph that states - tenants and leaseholders and shared owners will be required to pay your due proportion of the cost of carrying out repairs, maintenance and renewal to your property, block and estate, as appropriate and per terms of your lease/ agreement. you will only be charged if work is carried out on your property, block or estate then goes on to say - we cannot yet estimate how much you will be expected to pay because the costs are calculated based on works and services carried out... and so on

to me that sounds like you all plan to now charge us for the upkeep and renewal of your properties which we live in which we already pay for in the rent which is going up and the council tax which has gone up so why are you now saying you will charge us per repair etc we already are all struggling to get by with out this adding to it and the fact we cant just speak to a human being in the department that knows what the letter says and what it actually means for us tenants speaks volumes

please could you advise on this cause it don't seem right to me.

Reply: Thank you for your email. Apologies you have struggled to get a response to your query. And thank you for emailing us. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

Reference: 92 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: As a home owner I am responding to a letter that I recently received stating that Milton Keynes Council have decided to renew the maitance contract withy MEARS. I would like to express how unhappy I am with this decision that MEARS have been awarded the cpntract again given the level of unsatisfactory work that is conducted by MEARS.

I personally have raised multiple issues with the home ownership team over the last 2 yeas and, should MIltoin Keynes Coucial actually take the time to visit the propertys that MEARS has work on they would clearly see that MEARS are constantly providing a extremely poor level of craftmanship. Moving forward, please could I ask that Milton Keynes Council review their processes of quality control and work sign off.

Reply: Thank you for your comment. Please note, the award is subject to consultation, however, Mears Limited were the most advantageous tenderer during the procurement process we carried out. We have focused the new contract on quality at all levels and additional control and scrutiny by the Council.

Reference: 93 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: I am contacting you on behalf of my mother. In the letter There is a figure of £250 mentioned. Is this something that my Mother would be required to make if she has work done.

Reply: Thank you for your email. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. There is no change to tenants rent because of this. If your mother pays a service charge because she lives in a block, that continues.

Reference: 94 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: I received the letter about the proposed plans including tenants paying a contribution - I was wondering some clarity as most of the repairs done in my property are due to old age, leaky roofs ect - will tenants be contributing towards house ware and tare or just damage? Damage is understandable im just concerned as the issues in having are due to the house- nothing destructive or malicious. 

Reply: Thank you for your email. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants.

Charges to tenants will only be made in accordance with tenancy agreements. There is not change to tenants rent because of this. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

Reference: 95 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: Further to the latter sent to my address. I am not voting for it or giving my consent as already the monthly Pay is too high and from what the letter states that a pay of £250 is needed which am not happy to go with.

If i am perfectly understanding this offer its taking my service charges up by more than 100 pounds which is nor fair and for what Repairs really becuase i dont have nothing to repaire and the council never repaire any of my doors even when they changes all the tenants doors into fire door. I have not recieved any thing from the council's repaire in the Past so i am not accepting this high repaire off as well.

Reply: Thank you for your email. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. There is no change to tenants rent because of this. If you pay a service charge because you live in a block, that continues.

Reference: 96 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: I am concerned with certain issues, that I have reported or requested that needed repairs have not been carried out. One is a council path made of solid concrete I would argue that it has been there over 20 years. Other tenants have had theirs repaired. I have not even had as much as a reply. Unfortunately at age 74 with 3 slipped discs, I can't repair the cracks, which I tripped over. You are welcome to view my medical records.

Secondly I have requested a damp proof for the kitchen. someone came from Mears. Didn't report back. When I called customer service I was told that it had not been listed as a problem. I have to keep cleaning the hall in order to keep the mould clean. I cook with windows open. This needs a proper investigation and it should be documented. The Alternative is let the mould grow. So fast forward to next year, when we have to start paying for repairs. If the dam proofing has not been resolved it means that I will have to be continuously having to pay for repairs. Or damp treatments.

Thirdly my toilet sistern is old and fragile it has had no end of leaks and parts replaced. It really needs to be replaced. People like me will end up continuously paying for repairs.

Lastly is the repairs, (Means)tested. The reason I ask is although I get a rental discount I am not classified as entitled to claim dental or any other benefits. I have already lost out on the Winter Fuel. I know that I'm sounding unappreciative. But all that I am asking is to be treated fairly. I do hope that you can investigate this matter thoroughly.

Reply: Thank you for your email. With regards to starting to pay for repairs. Please note, that if you do not pay for repairs now, then you will not need to pay for repairs going forward as part of your tenancy or lease agreement. There is not change to tenants rent because of this.

We will follow up separately on the query on your damp proofing.

Reference: 97 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: WE received the letter dated 28 April 2025, we have a shared ownership bungalow and our main point is what really has this to do with us, we do not get any help at all with repairs or any other related matter, perhaps you can inform us if there is any assistance with any matters, I have also made the point before about the buildings insurance, which we are forced to pay through your insurers although we could get just a good policy ourselves at a much better cost, it seem like we are penalised in this matter. Could you please reply to us, by return please, on the first point as I said how this applies to us.

Reply: Thank you for your letter. The consultation is on full works and services provided under the contract and may concern shared owners where they are part of a block or share communal spaces. Shared owners remain responsible for their repairs and maintenance as per their agreements so this does not change. We apologise for any concern caused by the wording in the letter.

Unfortunately, the consultation team cannot comment on the insurance clause, this may be something you can pick up with the Home Ownership team. Their email is home.ownership@milton-keynes.gov.uk 

Reference: 98 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: Thank you for your reply. It is reassuring to read that first time fix and quality of service are priorities. We will wait and see. However, you have not indicated whether the council are charged for each visit when a first time fix has failed. This is a major concern to us and we would like a response to this specific point.

Reply: Apologies we didn't respond to your initial query fully. The contract has different ways to make sure that we pay for works done to the standard and time frame required. This covers the cost of re-attending properties to resolve a fix that hasn't been completed. In addition, we have performance measures which monitor the number of times a repeat visit is required, and will challenge the contractor on this.

Reference: 99 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: Good evening! I hope you’re doing well. My husband received a letter about a new repairs and maintenance contractor, and we’re a bit unsure—do we need to sign this contract since we own the flat? Thanks so much for your help!

Reply: Thank you for your email. There is no need for you to sign anything. This is a contract between the Council and the Contractor. We need to tell you who we are planning to appoint so you can leave us your feedback, if you want to.

Reference: 100 | Received: (before) 27 May 2025 | Responded: 30 May 2025

Observation: Dear Team, Thank you for your letter of Notice of Proposal. Personally myself, I think it’s a good idea for tenants to contribute the some of £250 or more towards repairs depending how frequent you call for repairs. I also strongly think for long tenants like myself, we should be able to take care care of small problems and not to report for everything . I know many will not agree with me but it is what it is. I really appreciate living in a council house and I pay my full rent without fail. I am a single mum of three and living in a council house makes my life easy in so many ways. People should learn to respect and appreciate and respect the properties . This is how I feel and I can go on and on.

Reply: Thank you for your email. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

Reference: 101 | Received: (before) 27 May 2025 | Responded: 6 June 2025

Observation: WITH REGARDS TOO THE ABOVE I AM TOTALLY AGAINST THE ABOVE BEING AWARDED ANY CONTRACT LET ALONE A 5YR AND 10 YR CONTRACT, THEY MAYBE THE CHEAPEST BUT IN THE LONG RUN WILL COST YOU MORE. BASED ON MY PERSONAL EXPERIENCE 50% OF THEIR WORK WAS SHODDY AND REQUIRED SECONDARY VISITS ALSO THEY DID NOT ATTEND BOOKED JOBS.

EXAMPLES.

1.THEY CAME TO FIX MY BRAND NEW SHOWER THAT WAS NOT WORKING TOLD IT HAD BEEN FIXED NEXT MORNING WOULD NOT WORK SO ANOTHER CALL HAD TO BE BOOKED ENGINEER CAME OUT SAID IT WAS BROKEN AND ARRANGED FOR A NEW SHOWER TO BE ORDERED AND FIXED.

2.WHY DID THE MEARS OPERATIVE NOT KNOW THIS?

3.HAD A FLOOD OF MY PROPERTY BEFORE I WAS DUE TOO MOVE IN SUPPOSEDLY IT WAS CHECKED AGAIN BEFORE I MOVED IN .HOUSING REPRESENTATIVE WAS PRESENT WITH ME WHEN I WAS SUPPOSED TO MOVE IN WE FOUND THE BATHROOM CEILING WAS COLLAPSED PICTURES WERE TAKEN ALSO THE CEILING TRAP DOOR HAD FOUND ITSELF ON THE FLOOR OF THE LIVING ROOM.

I HAVE A GOOD RELATIONSHIP WITH LOCAL RADIO STATIONS AND PAPERS AND I WILL BE URGING TENANTS TO WRITE TO THE MP IF THE DISSAPROVE OF MEARS APPOINTMENT. THIS WILL ENSURE FAIR PLAY AND TRANSPARENCY REGARDING THE TRUE APPROVAL RATING OF MEARS.

Reply: Thank you for your email. We believe the repairs you refer to below have been carried out. Please note we have undertaken a robust, fair and transparent procurement process to determine who the contract should be award to.

Reference: 102 | Received: (before) 28 May 2025 | Responded: 6 June 2025

Observation: Thank you for your letter of 29 April 2025 informing me that you intend to re-appoint Mears Limited as your maintenance contractor. I note that you say in paragraph 2 that “This letter is the next stage of the proposal and comprises a ‘Notice of Proposal’ . . . under section 20 of the Landlord and Tenant Act 1985 etc, etc.”

You should be aware that neither your letter of 29 April 2025 nor your previous letter constitutes a Notice of Intent or a Notice of Proposal for any Qualifying work as no specific work was stated in either letter. It is necessary for both a Stage 1 and a Stage 2 notice to at least outline the work proposed to be carried out. This is particularly important for Qualifying Works where leaseholders are required to contribute more than £250 to specific works.

If you are intending Mears Limited to carry out Qualifying works that require a contribution from myself, you must fulfil the requirements of section 20 of the Landlord and Tenant Act 1985 as amended by section 151 of the Commonhold and Leasehold Reform Act 2002 in full, by serving a Notice of Intent, a Notice of Proposal and a notice of Estimates for each specific Qualifying work. If you do not, I will not be liable to pay more than £250 for a specific Qualifying work.

Reply: Thank you for your email, letter and consultation observations via the portal. This notice of Proposal is to award the contract.

We are aware that Qualifying works will need a separate consultation to fulfil the requirements under the Notice of Estimate of works as per section 20 of the Landlord and Tenant Act 1985 etc. To complete that requirement, we have consulted on the first two stages of statutory consultation with regards to the appointment of the contract.

Reference: 103 | Received: (before) 28 May 2025  | Responded: 30 May 2025

Observation: I don’t agree with contribution £250.

Reply: Thank you for your comment. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent is not changing because of this and there is no additional contribution of £250.

Reference: 104 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I do not understand the letter as the wording is too complex. Can you provide simple explanation.

Reply: Thank you for getting in touch. We will get someone to give you a call.

Reference: 105 | Received: (before) 28 May 2025  | Responded: 30 May 2025

Observation: I received a letter stating that there may be additional charges for a 12-month subscription for the maintenance services of the house in which I live and which I received as a disabled person from council, If it's about the service, then I'm supposed to cover part of the home repair costs??

my question: is a person who has a house with council living for 9 years on benefits and pays for the house with council because I don't work also supposed to have such a contract?? or did you just send letters to everyone who has a council house?

second question: considering that in most cases houses made of council are damaged, neglected and handed over for repair, should people also cover the outstanding repairs?

my questions are justified because I worked as a general builder myself and I know what the house I live in looks like, there is a shed outside in the garden, I have been waiting for a year for the roof to be replaced and I reported it, after opening the garden door, rainwater collects which requires rebuilding the water drainage system behind the house, the house has cracked walls covered with wallpaper, a hole in the attic where rats get in, these activities alone require a lot of money if someone wanted to bring the house to a usable condition, the house was handed over only because the previous house had been reported as a structural defect for 4 years by me, it was council's fault for which they moved me and my family for free including transport.

I'm asking because it's easy to collect money from an unaware person for work that should have been done before the house was delivered, I don't have a job but I can voluntarily check every house delivered from council and I'm 100% sure I'll find hidden defects and errors in the delivered houses, so what's the purpose of these fees?

Reply: Thank you for your email. This is not a 12 month subscription. The letter is to advise that the Council has ran a procurement and are looking to appoint Mears Limited for the next 5 years to carry out repairs and maintenance on our Council homes. The letter has been sent to all tenants, leaseholders and shared owners. This letter does not change any agreement you have with the Council for your home. Please continue to report any repairs needed in the usual way.

We have received a few questions about the charge of £250. This trigger of £250 only applies to leaseholders and we will not be expecting to charge anyone anything outside of their current terms and agreements.

Reference: 106 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I have today received a letter re apointing a new repairs and maintenance contractor but I’m a little confused as it says Mears Limited is the proposed supplier where as I thought it was Mears already. Forgive me if I’m reading it wrong but does that then mean we have to pay something towards the cost if anything is done. Thank you and sorry if I’m confused.

Reply: Thank you for your email. Mears Limited are the current contractor delivering repairs and maintenance. However, the Council have carried out a detailed procurement process for a new Contract to deliver our repairs and maintenance contract. Through this process, Mears Limited were the winning bidder and that is why we are writing to you to tell you we will be appointing them to deliver the new Contract subject to consultation.

As a tenant or leaseholder, your tenancy or leasehold agreement doesn't change. The contribution for works above £250 is only applicable to leaseholders. 

Hope this answers your questions

Reference: 107 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: Please can someone explain the letter to me.

Reply: Thank you. We will arrange to call you back.

Reference: 108 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: DEAR SIR. I HAVE UNDERSTOOD THE PROJECT. I HAVE NO COMMENTS TO MAKE ABOUT IT AT THE MOMENT AS PROJECT HAS NOT STARTED YET.

Reply: Thank you for your email.

Reference: 109 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I am writing to you regarding the maintanence at the address the whole bathroom needs replacing as the sink bath and toilet are quite old and rusted or mold the kitchen sink is also rusted or leaking causing mold and dampness the wooden cupboards are rotted inside and falling apart few health hazards due to the houses basic equipment being very old .

Reply: Thank you for your email. Please contact Mears Limited via the current contract for any repair issues in the usual way.

Reference: 110 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I have received a letter signed by Alison Cook which mentions a contribution of £250.00 and would like to know what this means. My neighbour has also queried this letter.

Reply: Thank you for contacting us. We will arrange to call you back.

Reference: 111 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I has received the letter from MKCC and Mears have told him to call you. I would like to know what this letter is about and to discuss with someone.

Reply: Thank you for contacting us. We will arrange to call you back.

Reference: 112 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I am writing to formally raise concerns regarding ongoing maintenance issues at my property, which have unfortunately remained unresolved for several years despite repeated requests.

Firstly, the flat has not been repainted in over 15 years, and the condition of the exterior now warrants urgent attention. In addition, the external facia is rotten and in need of replacement, posing both a safety and aesthetic concern. Despite our continued efforts over the years to have this essential work carried out, no progress has been made. We also continue to pay a maintenance charge, which we expect would cover such routine and necessary repairs. Furthermore, the pathway leading to the property is not being cleaned regularly. This lack of upkeep has made the path slippery, especially in damp conditions, and creates a hazard—particularly for elderly or visually impaired residents.

Given the above, I would appreciate a clear response on how and when these issues will be addressed. Please treat this matter as a priority, as the current conditions are no longer acceptable.

I am surprised that you feel that you should enter into a long term relationship with Mears Limited as I believe these types of relationships are unhealthy and need to manged properly and all work checked and signed of which does not happen. I have seen some of the front doors which have been fitted by contactors in west Bletchley and the quality of work is disgraceful I would be happy to meet you at some of the locations and show this sub standard work, I have managed new builds from start to finish and would not be happy with the forementioned work I have seen.

Thank you for your attention, and I look forward to your prompt reply.

Reply: Thank you for your email. We have passed your issue regarding unresolved repairs to our team who will follow this up. Regarding cleaning, we will also share this with colleagues in Neighbourhoods to look into this for you.

The new contract is focused on quality of service at all levels. The new contract has additional contract and performance monitoring embedded into the contract and robust annual review processes.

Reference: 113 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: We write further to your letter dated 29 April 2025. It is difficult to express our dismay and disappointment at the prospect of a minimum of five years having to deal with Mears. They have proven themselves to be totally incompetent and, on occasions, rude. We have looked closely at the changes to be incorporated in the new contract. We do not dispute these are the areas of concern but without a change of personnel we have no faith these changes will take place.

The comments about Mears being cheapest are noted but cheap is not always cost effective. Are the council invoiced every time Mears are called to a job? It took four attempts to fix our leaky gutter. Any competent workman would have fixed it first time. This experience is far from unique to us. Our neighbours feel the same. Has anyone at the council looked at the reviews of Mears on Trust pilot? They show the total lack of confidence in this company.

We know our view will make no difference but we wanted to go on record to say how appalled we are by your baffling decision to impose a further five years of misery on your long suffering tenants and leaseholders.

Reply: Thank you for your email. Our procurement process prioritised quality over price (60% weighted towards quality) so that first time fix and quality of service were more important than just being the cheapest. The new contract does also place greater emphasis on supervision, management and approval of works.

Reference: 114 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: Thanks for replying but that doesn't answer my question. Are we going to now have to pay for repairs separately was the question. The statement was it's ment to be covered with the rent service and council tax. If we have to pay separately then why are we even paying rent etc and why is it going up so much.

Reply: Thank you for your email and apologies we didn't cover your question fully. There is no change to our tenants rent from this.

Reference: 115 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: My father showed me a copy of your letter dated 25 April 2025. He has asked me to drop you an email expressing his disappointment with the service he has received from some of the maintenance team over a number of years.

Since Dad moved into the property he has experienced issues with the plumbing in the bathroom. A black sludge (smelling very unpleasant) regularly comes up the drain in the shower. He has had your maintenance people out many times over the years, the plumber blames the electrician the electrician blames the plumber. In total frustration we even contacted Environmental Health, because frankly the smell is really bad and it can't just be ordinary waste water! Well EH came in looked at it, ran the shower and said its gone now. Well two days later - it was back. The lino in his kitchen was new when he moved in but has odd brown stains appearing from underneath the lino, they don't even want to look into that issue. Says it can't be to do with the plumbing. It doesn't run that way. Does the plumbing really not run from the bathroom into the kitchen and then out of the flat?

Sorry but we are really tired of complaining and going around and around in circles. I understand that there are a number of other residents who are in the same block as Dad that complain about the smell coming from the plumbing and nothing gets done.

I don't recall seeing a previous letter from you asking for comments so apologies for the lateness of these observations. It feels as if they don't really want to fully investigate the issue in case they find something that may be costly.

Thank you for reading this letter.

Reply: Thank you for your email and apologies for the issues you raise. We will follow up separately with you.

Reference: 117 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: Hello Repairs Consultation, I would like to give feedback in relation to the next stage of consultation for section 20 observation (NOI)

1. Call, Because you answer and give a response more quickly on the telephone.
2. I do not use apps, email or online portal to resolve any problems or in report repairs.
3. I would be happy for it to stay the same.
4. I am satisfied with the current measures that you have in place when it comes to the timeframe for repairs.
5. Getting things fixed right first time and communication is the most that matters when it comes to repairs.
6. The improvements that are a priority for me is updating kitchens and bathrooms.
7. All the three are important which are the cost effectiveness, quality of repairs and data analysis.
8.How quickly they carry out the work and the waiting time for when they do the work.
9. How they are able to respond quickly to questions, they're ability the right person to come to the house to repair the kitchen, bathroom etc on time, and ensuring that if any other problems arise they are able to resolve it.
10. Yes I would like the person who is doing the work to have an agreement with me on when they will come back and finish the work. I would like to raise the issue with MKCC if the person is unable to solve the repair.
11. They can manage repairs and maintenance responsibilities bny getting the person who recently repaired part of a kitchen or bathroom to do regular checks up to a period of time.

Reply: Thank you for your feedback. Repairs will continue to be able to be reported by phone, we know how important this is to tenants. Value for money in how the works and services are delivered is a key part of the contract, like getting the right type of person to attend to a repair - general operative or a plumber. The contract also required desktop and physical checks of works done. Please let us know if there is anything else we can help with.

Reference: 118 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I have received the letter from you, but still I am not sure what i am exactly supposed to do, I could only see question and percentage of how many people responded, but I am not sure what i am supposed to do. Can you please clarify to me please. 

Reply: We would like your feedback on the fact that Mears is proposed to be the supplier for the new contract. You can leave your feedback here: Repairs and Maintenance Consultation Notice of Proposal.

Reference: 119 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I will be responsible for any decoration or damages in august. I will not be responsible for any of the damages and repairs.

Reply: Thank you for your comment.

Reference: 120 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I have just recieved a proposal letter regarding contractors that have not been adequate in the past and that require urgent review. The contract for use of the company Mears ended in 2023. They have illegally continued to operate; despite not being pre selected by residents. I appreciate the government has pre selected this company, I would like to know what the alternatives are and what review/auditing they will be subject to in their ten year terms of conracting.

I do NOT agree to a ten year contract, any government bodies require annual reviews and at the very minimum two yearly.

Reply: Thank you for your email. Please note, this is a new Contract that the Council has procured following the correct procurement and legal process. The letter is to advise residents that the successful tenderer was Mears Limited and the Contract can only be awarded following consultation with residents and only if no significant challenge to the process is raised.

The initial contract term is 5 years with an option to the Council to extend by a further 5 years. It includes annual reviews each year and monthly performance monitoring. Hope this answers your queries.

Reference: 121 | Received: (before) 28 May 2025 | Responded: 30 May 2025

Observation: I thank you for your letter dated 29 April 2025 in which you ask for comments on the proposal concerning the appointment of a new repairs and maintenance contractor. I agree with your proposal to enter into a Qualifying Long-Term Agreement and Qualifying Works with Meals Limited on the conditions you outline in the letter.

I thank you for the wonderful work you are doing to maintain our properties.

Reply: Thank you for your comments. They are appreciated.

Reference: 122 | Received: (before) 28 May 2025 | Responded: 6 June 2025

Observation: I am happy to pay a contribution to repair on top of the rent IF the work are done correctly. Council never want to change anything unless it’s completely damaged. The way I fight to clean mould in the house, leaks everywhere in the house. Woods keeps falling at the top in front of the house. And I have kids with me in the house.

Reply: Thank you for your comments. We note you have stated you are a leaseholder, so repairs will be either your responsibility or those of your landlord. If you are a tenant, then please do raise the issues via the usual way for us to look into.

Reference: 123 | Received: (before) 28 May 2025 | Responded: 6 June 2025

Observation: I vehemently object to Mears being awarded the contract by MKCC. Mears & their subcontractors have damaged my home, personal property, made sexually inappropriate comments and made me feel unsafe in my own home, been racially verbally abusive and a contractor who turned up high on weed caused me a personal injury which has left me with permanent nerve damage in my foot. 

They were also wilfully negligent in not dealing with mold in my home for TEN YEARS, leaving me with permanent respiratory damage. If I’m one tenant who’s been put through all of this, what have they done to others who haven’t spoken up? I know of several more cases like mine. Handing them £230million of public money to continue to behave the same way for years to come is absolutely abhorrent! I’m currently helping to write a hate policy for MKCC but they don’t hold their contractors to the same standard in how they treat us, the tenants. 

Mears have a publicly acknowledged history of suing councils who dare to drop them. MKCC need to grow a spine and drop them, watch all the tenants who’ve had awful experiences come forward because they won’t need to fear repercussions for speaking out then Mears won’t be able to take action for being dropped because we’ll all prove how justified it is to not let them carry on the way they do! The small group of people on the previous repairs & maintenance group all clearly said we didn’t want Mears to have their contract renewed.

We told them several accounts of how Mears have behaved towards them and how their incompetence and appalling workmanship had caused more problems than they solved. We have been ignored! I’ve tried countless times over the years to make MKCC taken action but I’ve been dismissed, ignored and told they’re not at all interested. Mears don’t have a complaints process and so nothing that goes on gets recorded. I have no faith in the proposed oversight by MKCC because them and Mears checking their own work doesn’t ensure integrity of said oversight! 

Reply: Thank you for your comments. We are aware the team have engaged with you on a number of points. Please do contact your Housing Officer if you need to.

Reference: 71 | Received: 20 May 2025 | Responded: 23 May 2025

Observation: I agree with all the proposal mentioned and I’m willing to pay the amount which was agreed in the proposal. I am also happy with the repair maintenance team. As a long term tenant, I suggest people should respectively maintain and take care of small repairs instead of calling the the council for small problems. If this proposal of paying according to how many times you call for maintenance is put in place, people will know how to handle the council properties in a nice manor and maintain them properly and respectfully. Therefore I totally agree with the proposal.

Reply: Thanks for getting in touch. There is no change to your rent and you will not be asked to pay £250 from the letter. Sorry for the confusion caused by this. We make tenants aware of what they are responsible for, like looking after their garden. Tenancy agreements allow us to recover costs from tenants where that is the right thing to do. We continue to do routine repairs as normal.

Reference: 72 | Received: 20 May 2025 | Responded: 23 May 2025

Observation: I agree with all the proposal mentioned and I’m willing to pay the amount which was agreed in the proposal. I am also happy with the repair maintenance team. As a long term tenant, I suggest people should respectively maintain and take care of small repairs instead of calling the the council for small problems. If this proposal of paying according to how many times you call for maintenance is put in place, people will know how to handle the council properties in a nice manor and maintain them properly and respectfully. Therefore I totally agree with the proposal.

Reply: Thanks for getting in touch. There is no change to your rent and you will not be asked to pay £250 from the letter. Sorry for the confusion caused by this. We make tenants aware of what they are responsible for, like looking after their garden. Tenancy agreements allow us to recover costs from tenants where that is the right thing to do. We continue to do routine repairs as normal.

Reference: 74 | Received: 21 May 2025 | Responded: 23 May 2025

Observation: I have received the feedback regarding the comments from the council, and I am pleased with the positive response concerning maintenance and repairs. Apologies for the delay in replying via email. I just wanted to confirm that everything is fine on my end, and I have no further comments at this time. Thank you once again for your letter.

Reply: Thank you for letting us know. Get back in touch if there is anything we can help with.

Reference: 75 | Received: 21 May 2025 | Responded: 23 May 2025

Observation: I am writing to formally outline my observations and concerns regarding the appointment of a new repairs and maintenance contractor:

1. I am the leaseholder of [REDACTED], which has no communal links or shared aspects whatsoever with Council Flat [REDACTED]. This has been confirmed by [REDACTED], and I have communicated this to [REDACTED], and others who have previously caused me undue concern.
2. As a leaseholder, and in accordance with the terms of my lease, I am solely responsible for managing, providing, and funding all repairs, maintenance, and renewals to keep the property in a habitable condition.
3. Therefore, MKCC is not authorised to manage or provide any services to [REDACTED].
4. Since there are no shared communal issues with Flat [REDACTED], any costs incurred for Council Flat [REDACTED] must not be charged to me or apportioned to Flat [REDACTED].
5. The only service charge I am liable for is the insurance for Flat [REDACTED]. This has been the case since 1986.
6. The services you have been providing through Mears Ltd., and intend to continue, are for council tenants and possibly some leaseholders with shared communal responsibilities.
7. Mears Ltd. and previous contractors have not been authorised to provide services to leaseholders without communal links.
8. I strongly recommend that you carry out physical checks of all leasehold properties to assess how many fraudulent claims or charges have been made.
9. Following this, you should establish a proper invoicing system under your new accounting year, which has been lacking for the past 11 years.

Reply: Thank you for your feedback. There is no change to your leasehold arrangements. If you have queries about the terms of your lease please get in touch with the Home Ownership Team.

Reference: 76 | Received: 21 May 2025 | Responded: 30 May 2025

Observation: Dear Sir/Madam, I am writing to express my concern regarding the process for reporting repair work to my flat. I do not have access to broadband, email, or any online services. Therefore, the only way I am able to report a repair is by calling and speaking to someone directly over the phone. I would appreciate it if this could be taken into account when handling my repair requests.

Reply: Thanks for getting in touch. You will continue to be able to report repair requests by phone. We know how important it is that tenants can easily report repairs by phone. The number is: 0330 123 2522.

Reference: 77 | Received: 21 May 2025 | Responded: 23 May 2025

Observation: Dear Alison Cook, Thank you for your letter regarding the new repairs and maintenance arrangements. I have lived at [REDACTED] for seven years and have not experienced any major problems. Whenever something has come up, I’ve spoken to my manager, who has always been helpful. For example, when there was an issue with water in the toilet, he assured me it had been resolved. I appreciate the support and thank you for your attention to these matters. Everything is now settled, and I have no outstanding issues. I also want to acknowledge the challenges of living in Milton Keynes, where the cost of rent and living is high. Despite this, I’ve managed to get by, even with essentials like food shopping. I was once recognised by [REDACTED] for my work supporting older people. We called it the “Membership Help Club” at Came Home, where we assisted with council services like bins and more. I’m proud of what we’ve done for the community. Thank you again for your concern and continued support.

Reply: Thanks for getting in touch, we appreciate it. Your feedback is clear and we know how important a responsive repairs service is to our tenants. Please get in touch if there is anything else we can help with.

Reference: 78 | Received: 21 May 2025 | Responded: 30 May 2025

Observation: Dear Ms. Cook, I am writing in response to your initial letter regarding the proposed repairs and maintenance arrangements. Please accept my apologies for not replying sooner. I had assumed—incorrectly—that by not responding, it would be taken as agreement with the majority view. I now realise this was a mistaken assumption, and I apologise for any confusion caused. By way of explanation, I do not own a car and conduct most of my business by phone or post. I do not use email or text messaging, and I rarely travel far from home. I hope this clarifies any perceived rudeness on my part.

Reply: Thank you for getting in touch. By not responding, we had assumed you were in agreement with the letter. The new contract will maintain a contact centre as we understand residents still like to speak to someone to help resolve their repairs/issues.

Reference: 79 | Received: 21 May 2025 | Responded: 30 May 2025

Observation: We would like to apologise for the delay in responding to your letters regarding the new repairs and maintenance contractor.

[section REDACTED]

Regarding the proposed contribution of £250.00 or more towards repairs, we regret to inform you that we are not in a financial position to cover this cost. We receive limited assistance from the council with rent and council tax.

As for the condition of our property, we have not had many issues. However, for the past three to four years, asbestos has been present in the outside cupboard that houses the electric and gas meter switches, as well as a rusted and unusable stop tap. Several staff members from Mears have visited, opened the cupboard, and left without taking any action. They expressed concern about health and safety, but no steps have been taken to resolve the issue.

We would greatly appreciate your help in addressing this matter. The presence of asbestos has been identified as a health hazard, and we are concerned for our wellbeing. Thank you in advance for your attention and support.

Reply: Thank you for your email. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

Reference: 80 | Received: 23 May 2025 | Responded: 30 May 2025

Observation: I’m not quite sure why this has been sent to us as we own 60% of our shared ownership and have modernised the house ourselves. I do not feel I need to pay anyone £250 for maintenance? Can you clarify this because your letters and website sound more directed to council tenants and leaseholders but not shareholders that own part of their home?

Reply: Thank you for getting in touch. As a Shared Owner, you are responsible for your repairs and maintenance as per the terms of your agreement so there is no change there. We understand the reference to £250 has caused some confusion and would like to apologise for this. The £250 threshold relates to Leaseholders.

Reference: 81 | Received: 23 May 2025 | Responded: 30 May 2025

Observation: Sometimes I am being ignored or miss understanding on the repair issue, some times I will call to report an issue and I will be given appointment, then no one will turn up, and when I call , they said nothing being recorded or there were no appointment. It happens few times though, and I reported an issues more than 3 years, different time different engineers will come, they will comment differently and the permanent solution never been done. Example an issue with the Bathroom window, that cause water to spill out and form green organic beside my front door, damp, even the garden issue was controversial for a year, then the garden door until today never been sorted out, I have been told that someone will call me ,since last year and never been called. Currently my garden door has no lock , I just put something to hold the door, so the people outside should not realise if it is not locked. 

Reply: Thank you for getting in touch.

Reference: 82 | Received: 24 May 2025 | Responded: 30 May 2025

Observation: We have received the letter regarding the notice of proposal for using neo property solutions limited as contractor for the inspection of fire doors on the 19th May 2025. As I am a tenant for MKCC will this affect the tenancy agreement in which I could pay if survey is carried out on my fire door?

Reply: Thank you for getting in touch. There is a different consultation for Fire door surveys. However, neither contract will affect your tenancy agreement.

Reference: 62 | Received: 12 May 2025 | Responded: 16 May 2025

Observation: Good communication and polite staff. 

Reply: Thank you for your comment, it is appreciated.

Reference: 63 | Received: 15 May 2025 | Responded: 23 May 2025

Observation: Why are we still waiting for the block ceiling to be fixed the block is covered in mould. There’s mould in everybody’s properties now due to the roof leaking the balcony leaking. I have cracks in all of my ceilings and I believe it’s due to the massive trees over tower the height of even the flats the trees are lifting up side of the curb humps on the road.

Reply: Thank you for your comment. A colleague will be in touch to discuss the issues you have raised.

Reference: 64 | Received: 16 May 2025 | Responded: 23 May 2025

Observation: I want to know what maintenance you do and what is the cost for it before carrying out the repairs.

Reply: Thank you for your comment. We will make you aware of any works and costs as per your lease agreement.

Reference: 65 | Received: 16 May 2025 | Responded: 23 May 2025

Observation: Regarding the communal Main Door at 1st floor repairs & new lights need to fixed at the rear communal door outside.

Reply: Thank you for your comment. Thank you for getting in touch. Please report this as a repair in the normal way.

Reference: 66 | Received: 16 May 2025 | Responded: 23 May 2025

Observation: Are we going to be expected to pay for repairs in our property?

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The £250 is information for leaseholders which is a trigger threshold for consultation on specific works that impacts them. It is not for tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

The Proposal is to appoint a Contractor, not to change our tenants rent or tenancy agreement.

Reference: 67 | Received: 16 May 2025 | Responded: 23 May 2025

Observation: Mears Limited have not been good a contractor, the bathroom has not been in good condition for the past 2 months now we've called them several times now. What do you mean by your proposal that we should pay. I am currently sick at the moment I am on universal credit so I don't have money to be paying for anything that might get damaged in the house. 

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The £250 is information for leaseholders which is a trigger threshold for consultation on specific works that impacts them. It is not for tenants.

Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues.

The Proposal is to appoint a Contractor, not to change our tenants rent or tenancy agreement.

Reference: 68 | Received: 16 May 2025 | Responded: 23 May 2025

Observation: How are we sure that the new contractor/supplier will be good and comply with the terms of the contract between you and the company?

Reply: Thank you for your comment. The new Contract will be awarded under new terms and conditions with a focus on performance and delivery to the required standards.

Reference: 69 | Received: 16 May 2025 | Responded: 23 May 2025

Observation: I'm happy as long as the jobs done.

Reply: Thank you for your comment, we appreciate your feedback.                

Reference: 70 | Received: 17 May 2025 | Responded: 23 May 2025

Observation: I am very happy with all the work that Mears has carried out for me to date. I have no objection to their contract being renewed.

Reply: Thank you for your comment, it is appreciated.

Reference: 39 | Received: 5 May 2025 | Responded: 16 May 2025

Observation: I do not understand this letter as I am Autistic. My carer has read this my question is as I am on disability benefits for my MS do I have to pay this is worrying me.

Reply: Thanks for getting in touch. We are sorry that this is worrying you. Tenants rent will not change because of this. One of the team will give you a call.

Reference: 40 | Received: 5 May 2025 | Responded: 9 May 2025

Observation: Mears is the worst repair company ever. Appalling disgusting communication at call centre. People one the phone will hang up on you and if you raise and issue to a complaint they will either lie and say they have passed on the matter to an supervisor or they will disconnect the call or refer you to raise a complaint in order to not deal with the matter. Any promised call back from supervisors or investigation will not happen. Jobs of repair will are done of poor standard and quality. You sometimes have to get someone come out for the same job multiple times or they will book an distant appointment and when they arrive; someone will arrive take a 2 minute look and report they cannot do it today and will rebook appointment again for another day. Or they will not arrive at all or even pretended they have come; while you have been waiting for them and when you will an note through the letter box to say they came and no one was present and that appointment will be rebooted. Poor service we do not want to suffer for another 5 years of their service.

Reply: Thank you for your comments, we appreciate you getting in touch. The new contract puts greater emphasis on first time fix, quality of repairs and quality of contact centre service. It also includes performance monitoring. 

Reference: 41 | Received: 5 May 2025 | Responded: 9 May 2025

Observation: I am happy to continue with mears.  

Reply: Thank you for your comment. We appreciate it.

Reference: 42 | Received: 5 May 2025 | Responded: 9 May 2025

Observation: In your proposal you state "Tenants, leaseholders and shared owners will be required to pay your due proportion of the cost of carrying out repairs, maintenance and renewal to your property, block and estate, as appropriate and per the terms of your lease/agreement."

I have been renting my home in [REDACTED] for a few years and have never had to pay anything towards any maintenance or repairs during this time. Is this situation changing?

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent will not change linked to this.

Reference: 44 | Received: 5 May 2025 | Responded: 9 May 2025

Observation: I am a bit concerned about something in the letter you sent out regarding repairs. Do tenants have to start paying for repairs in the near future? If so, what will happen if tenants don’t have the money to pay this? I’m really worried as I’m a pensioner and don’t have a lot of money. Please can you let me know if this is right or if I’ve misunderstood it. Thank you.

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused worry. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent will not change because of this.

Reference: 45 | Received: 5 May 2025 | Responded: 9 May 2025

Observation: Choosing any service based on how cheap it is can only ever lead to poor and inadequate services which is already apparent as Mears have been one of the worst companies that have ever been rewarded with public contracts. I would strongly suspect based on their lack of professionalism and the extremely poor quality of their work that they must have friends in high places at MKCC otherwise why would they be employed by MKCC. 

I can still remember councils having their own workforce who were highly trained and took a pride in their work but those days are long gone.  I have personally had repeated problems with Mears operatives and never any admission of guilt or anything like an apology. I am aware of many other council tenants who are unhappy with the lack of a proper service and have experienced poor service poor workmanship and failures to carry out work competently. I suspect that anything negative will be brushed aside and Mears will get the contract despite not being suitable or able to carry out work efficiently or safely and that we the tenants will be made to pay more money for less and poor service.

Reply: Thank you for your comments, we appreciate you getting in touch. Tender submissions were scored on quality and price. With 60% across the 25 quality questions they had to answer and 40% on price. Performance management is a key part of the contract. Please get in touch with any other feedback or comments.

Reference: 46 | Received: 5 May 2025 | Responded: 9 May 2025

Observation: Mears are good to continue.

Reply: Thank you for your comment, we appreciate you getting in touch.

Reference: 48 | Received: 6 May 2025 | Responded: 16 May 2025

Observation: I’m absolutely disgusted that Mears had been able to maintain the contract with Milton Keynes due to substandard works at [REDACTED]. Regular complaints have been made to the home ownership team regarding these matters yet nothing had been resolved. I have told the homeownership team I’m prepared to go public with these matters & still theres no movement for Mears to correct or finish these works. We are still being charged for this work, just because Mears may be cheaper it doesn’t make it right to pay for a poor service.

Reply: Thank you for your comments. Tender submissions were scored on quality and price. With 60% across the 25 quality questions they had to answer and 40% on price. Performance management is a key part of the contract. Please get in touch with any other feedback or comments. 

Reference: 49 | Received: 6 May 2025 | Responded: 16 May 2025

Observation: I wouldn't be prepared to pay a contribution to repairs on top of the rent unless the repairs are actually done to a high standard. I have spent thousands repairing work that Mears have done incorrectly. The service and standards of work are appalling and need great improvement.  

Reply: Thank you for your comment. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent is not changing because of this. The new contract has a clear focus on performance management, including repair quality.

Reference: 50 | Received: 6 May 2025 | Responded: 16 May 2025

Observation: Leaseholders shouldn’t pay for maintenance and repairs for council flats just shared parts and block. And all repairs should be available for us to see online without hidden costs!!

Reply: Thank you for your comment. The elements of service you pay for are as per your lease agreement. If you have any queries on your service charges, please get in touch with rentservicechargereview@milton-keynes.gov.uk 

Reference: 51 | Received: 7 May 2025 | Responded: 16 May 2025

Observation: Will the work get done properly

Reply: Thank you for your comment. The new contract has clear performance management focus, especially for repairs.

Reference: 52 | Received: 7 May 2025 | Responded: 16 May 2025

Observation: I have always found the current contractors punctual, professional and knowledgeable. I have a problem with the heating in the main bedroom. Workmen were sent several times to work on it but could not because the problem is with the radiator. The room is doesn't warm up during the cold days and I don't blame the contractors.

Reply: Thank you for your comment, that is appreciated. Please raise your concern regarding your radiator with Mears Limited as part of the current contract in the usual ways.

Reference: 53 | Received: 7 May 2025 | Responded: 16 May 2025

Observation: I don't know why tenants have to pay for maintenance to their homes. It was after I moved in last year that everything that was wrong with the house started to show up. The heating in the main bedroom doesn't work properly. As such, what it means is that, each time I call for someone to look at it, I have to pay. Is not just the heating but other issues.

Reply: Thank you for your comment.

We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent is not changing because of this.

Please raise your concerns regarding your heading with Mears Limited as part of the current contract in the usual ways.

Reference: 54 | Received: 7 May 2025 | Responded: 16 May 2025

Observation: All looks good 😊

Reply: Thank you for your comment, we appreciate it.

Reference: 55 | Received: 7 May 2025 | Responded: 16 May 2025

Observation: That needs to be accountability regarding the current contractor Mears how they deal with tenants and private landlord in communal blocks.

Reply: Thank you for your comment. The new contract includes performance management and how this will be measured.

Reference: 56 | Received: 8 May 2025 | Responded: 16 May 2025

Observation: Whether council is getting a new repair company. I really don’t care who comes because the disappointment I received since I have been living here. Council never want to change anything unless it’s completely damaged. The way I fight to fix my kitchen window when it was going to fall down by itself was a nightmare. Over 10 year paying my rent in time and the only thing council changed was the kitchen window and main door which both was completely damaged and in very very bad conditions.

Reply: Thank you for you comment. Please raise any repair issues with Mears Limited as part of the current contract in the usual ways.

Reference: 57 | Received: 8 May 2025 | Responded: 16 May 2025

Observation: Haven’t had repairs done yet 

Reply: Thank you for you comment. Please raise any repair issues with Mears Limited as part of the current contract in the usual ways.

Reference: 58 | Received: 8 May 2025 | Responded: 16 May 2025

Observation: How to request a new kitchen as we only have one cupboard and the sink is coming away from the wall and the taps are lose my grandmother lived here for 18 years before we took over the tenancy in December after she passed away and she has never had a new kitchen.

Reply: Thank you for getting in touch. Please raise this with Mears Limited as the current contractor via the usual ways so that they can arrange a visit if required. 

Reference: 59 | Received: 8 May 2025 | Responded: 16 May 2025

Observation: If I replaced the windows and doors and also had to do new electrical installations, is there a chance to get some money back?

Reply: Thank you for getting in touch. As a shared owner, you are responsible for your repairs and maintenance as per the terms of your agreement so there is no change there. Any queries, please get in touch with the home ownership team on home.ownership@milton-keynes.gov.uk

Reference: 60 | Received: 9 May 2025 | Responded: 16 May 2025

Observation: How long the kitchen should be changed? As a tenant I have reported many times that my kitchen is not in good condition but i didn't get any replied . Thank you 

Reply: Thank you for your comment. There is no set time period for kitchen replacements or other things. We are sorry that you say you have not had a response and will follow up separately with you on that.

Reference: 61 | Received: 11 May 2025 | Responded: 16 May 2025

Observation: I am writing to formally express my concern and strong objection to the decision to award Mears Group any new long-term contracts for housing repairs and maintenance within Milton Keynes.

As a tenant who has had to rely on Mears as the appointed contractor for repairs over a number of years, I must say that my experience has been consistently disappointing. The quality of service provided by Mears has been poor and, in many instances, completely unacceptable.

Firstly, it is extremely difficult to get in contact with Mears when repairs are needed. Communication is poor, and tenants are often left without clear updates or timelines regarding when issues will be resolved. On several occasions, I have encountered rude and dismissive behaviour from their staff, which adds to the frustration of dealing with unresolved problems in the home.

More disturbingly, I have experienced what I believe to be instances of racism during my interactions with Mears staff. This is deeply concerning and should be taken seriously, as no tenant should have to endure discriminatory treatment, especially from those providing essential services on behalf of the council.

There was one particularly distressing incident when my heating and hot water were not working during a period of very cold weather. Despite the urgency and the fact that I had small children in the household, it took an unreasonably long time for the issue to be addressed. This not only put my family’s wellbeing at risk, but also demonstrated a serious lack of regard for tenant welfare.

Given these experiences, I strongly disagree with the decision to continue or renew contracts with Mears. Tenants deserve a reliable, respectful, and professional service — one that Mears has consistently failed to deliver. I urge the council to reconsider this decision and to explore alternative contractors who can provide a higher standard of service and treat residents with the dignity and respect they deserve.

Reply: Thank you for your feedback. We have noted it. Please report any service concerns to our customer service team via Complaints about Housing Services That way we can follow up with you. 

Reference: 3 | Received: 30 Apr 2025 | Responded: 1 May 2025

Observation: I am curious about any charges I may be liable for in relation to any works that may need to be done. I an disabled and on benefits including PIP. I cannot afford any charges that may occur. What happens in this situation???

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The £250 is information for leaseholders which is a trigger threshold for consultation on specific works that impacts them. It is not for tenants.
Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues. 

The Proposal is to appoint a Contractor, not to change our tenants rent or tenancy agreement. 

Reference: 4 | Received: 1 May 2025 | Responded: 1 May 2025

Observation: So, after paying hefty council tax,  and a suitable rent. You are now expecting tenants to pay for repairs to properties..? Yes...? These properties are old and in need of constant repairs.... Because of the lack of past upkeep... So therefore I believe that this proposal is an absolute disgrace. I am not at all happy with this proposal. Maybe if all the repairs are done before the said proposal....it would not seem like such a kick in the teeth. These roofs leak, the guttering is constantly leaking, the porch is constantly mouldy....I could go on. So no, I do NOT agree with the said proposal.   

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The £250 is information for leaseholders which is a trigger threshold for consultation on specific works that impacts them. It is not for tenants.
Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues. 

The Proposal is to appoint a Contractor, not to change our tenants rent or tenancy agreement. 

Reference: 5 | Received: 1 May 2025 | Responded: 1 May 2025

Observation: Does this mean the cost of repairs will be charged separately from rent charges? Our contract included repairs and maintenance. I am assuming that has now been changed. Will tenants be expected to pay for repairs to every property spread across all tenants or just our own repairs. I don’t see why we should pay for repairs when other people wreck their homes. I don’t mind paying for my own repairs when needed. You snuck in the service charges which I don’t agree with as we have no services living in a terraced house with no communal areas. I knew then that it was an underhand way of putting charges up without affecting the rent levels which are capped by the govt. If we are paying separate charges for repairs then why not let people chose their own contractor to complete these as needed? 

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The £250 is information for leaseholders which is a trigger threshold for consultation on specific works that impacts them. It is not for tenants.
Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues. 

The Proposal is to appoint a Contractor, not to change our tenants rent or tenancy agreement. 

Reference: 6  | Received: 1 May 2025 | Responded: 1 May 2025

Observation: Will tenants be paying for these works through rent or will there be an extra cost to them ? As someone who is disabled this is very concerning. 

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The £250 is information for leaseholders which is a trigger threshold for consultation on specific works that impacts them. It is not for tenants.
Charges to tenants will only be made in accordance with tenancy agreements. So routine repairs will continue as normal. If you pay a service charge because you live in a block, that continues. 

The Proposal is to appoint a Contractor, not to change our tenants rent or tenancy agreement. 

Reference: 7 | Received: 1 May 2025 | Responded: 1 May 2025

Observation: Repairs matters most by quality of work or Repairs.  Communication are done between workman and tenant. Efficiency of completion.  

Reply: Thank you for your comment.

Reference: 8 | Received: 1 May 2025 | Responded: 9 May 2025

Observation: I have lived here for over 35 years, despite calling Mears regularly have never had a new kitchen bathroom or downstairs toilet even though I am disabled and all of these are not fit for purpose

Reply: Thank you for your comment. This consultation is about the new contract. If you have a query about support to use your home please get in touch with your housing officer who can help. Email: neighbourhood.services@milton-keynes.gov.uk.

Reference: 9 | Received: 1 May 2025 | Responded: 9 May 2025

Observation: On page 3 of this communication you sent out and the sixth paragraph, beginning, ‘Tenants, leaseholders …’, you mention we will be required to pay a proportion of the cost of carrying out repairs, what exactly does that mean? I thought repairs cost was part of our weekly rent. Also on the same page, you name ‘Mears Limited’ as the appointed supplier and under the heading ‘Any Prior Connection’ you state, ‘No’, surely there is a connection as Mears has been the repairs and maintenance contractor for years.

Reply: Thank you for your comments.

We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. There is no change to tenants rent as part of this.

The legal reference to "any prior connection" in this instance relates to if there is any employee within Milton Keynes City Council who is a director or manager of Mears Limited. Therefore the answer of "no" is correct in this instance.

Reference: 10 | Received: 1 May 2025 | Responded: 9 May 2025

Observation: Does this mean we have to start paying for our repairs on our property?

Reply: Thank you for your comment. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. There is no change to tenants rent as part of this.

Reference: 11 | Received: 1 May 2025 | Responded: 9 May 2025

Observation: Good services and response to work.

Reply: Thank you for your comment, that is appreciated.

Reference: 12 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: Why are you doing this when Mears have already had the contract renewed , also we already pay towards repairs its called rent and extortionate service charges , these are your properties so your responsibility to pay for all repairs as landlords not pass the bill on to the tenant.

Reply: Thank you for your comments.

We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. There is no change to tenants rent as part of this.

The letter is to advise residents that the successful tenderer was Mears Limited and the Contract can only be awarded following consultation with residents and only if no significant challenge to the process is raised.

Any queries on service charges please contact rentservicechargereview@milton-keynes.gov.uk

Reference: 13 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: When you mention paying charges for repairs to rented council properties, please elaborate in full detail what you are implying. Currently, repairs to council owned rented properties are part of the inclusive rent charges contract with tenants. Are you then attempting to make additional charges for repairs in addition of paid rents?

Reply: Thank you for your comment. We appreciate your feedback.

We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent is not changing because of this.

Reference: 14 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: I welcome the proposed improvements to the new contract. As a person with profound hearing loss, I am particularly happy with the proposed additional ways of reporting maintenance issues. With regard to telephone reporting, I find that some Mears staff are excellent at dealing with my hearing loss, the majority are at least competent, but a few just don't seem to get it, either by not speaking clearly enough or speaking too quietly. It would be a big help if all Mears telephone staff received regular training in dealing with people with hearing loss.

Reply: Thank you for your comment, that is appreciated. The contract requires things to be done in a way that consider tenants needs as that was raised as a priority by tenants during our engagement. We have noted your comment around training too, so thank you for that. 

Reference: 15 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: Mears always do a Great job.

Reply: Thank you for your comment, that is appreciated.

Reference: 16 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: Find better than mears. Mears are cowboys the work they do is not good enough they don’t listen to the tenants and they sit in there vans engine running when they should be working.

Reply: Thank you for your comment. Your feedback has been noted.

Reference: 17 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: The service I have received over the years from Mears has been dreadful. 

Reply: Thank you for your comment. Your feedback has been noted.

Reference: 18 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: How come you want to charge tenants for £250 or more? It's landlords responsibility to cover cost of repairs not tenants. Also Mears are the worst maintenance company. Why can't you appoint new contract. Thanks 

Reply: Thank you for your comments. We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. Tenants rent will not change because of this.

We have carried out a robust procurement process where the best scoring was secured by Mears Limited.

Reference: 19 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: When will this all start? 

Reply: We have to consult with residents first. The consultation ends on 30th May so keep an eye on www.milton-keynes.gov.uk/housing/housing-consultations/repairs-and-maintenance-consultation/repairs-and-maintenances for updates. 

Reference: 20 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: Why would we need to pay a service charge when all repairs and maintenance costs are already paid by ourselves and none are carried out by the council? We have always been responsible for them since ownership of the property.

Reply: The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The terms of your agreement will remain the same. The £250 referenced applies to leaseholders. We apologise for the confusion raised by the letter.

Reference: 21 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: The service charges has gone triple for [REDACTED] and tge work hasn't be done at all even building cavity wall is showing little cracks .the building might become subsidence in [REDACTED] the service charge should maximum 250 pounds a year for ever house hold the management of mears are damaging properties purposely some of individuals are making money.

Reply: Thank you for your comment. The service charge is calculated in accordance with your agreement and based on the works carried out to your property, block or estate and charged accordingly. If you have any queries on service charges please email rentservicechargereview@milton-keynes.gov.uk 

Reference: 22 | Received: 2 May 2025 | Responded: 16 May 2025

Observation: Whilst I understand the council’s decision that tenants should have to pay towards any repairs or renewals, I am concerned as my husband and I are now in our 60’s. Our windows aren’t great as they are draughty, we were going to enquire if we’re eligible for new windows as they have previously been repaired but the repair doesn’t last long. Due to our age and me being wheelchair bound and claiming PIP there is no way we could afford to pay towards replacements so what would we have to do?

Reply: We have had a few questions from tenants about charging for repairs or charging tenants £250. We are sorry that this has caused concern to tenants. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. There is no change to tenants rents because of this. Let us know if you have any more queries.

Reference: 23 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: I see from your letter that the companies main address is in Gloucester. Will this make any difficulties getting in touch with them to book any repairs. 

Reply: The address referenced is the company's registered address. The contract requires the contractor to have a local base in Milton Keynes. There is also a lot of requirements around local employment and suppliers too. 

Reference: 24 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: As an owner of leasehold flat will I be allowed to search and use contractors for all repairs within my property do give me an opportunity to search for most cost effective quotes? 

Reply: Thank you for getting in touch. The terms of your lease will continue so there is no change there. Along with any arrangements for repairs or renewals and consultations.

Reference: 25 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: 

*Quality of repairs
*Good communication
*proper time management

Reply: Thank you for your comments. Let us know if you have any questions.

Reference: 26 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: Do any of the proposals in letter reference [REDACTED] apply to shared ownership properties? I've never had any repairs or maintenance carried out by the council at my property and wonder if there is anything that I am entitled to pay "my due proportion of the cost of carrying out repairs" instead being responsible for all maintenance and repairs. 

Reply: The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The terms of your agreement will remain the same. The £250 referenced applies to leaseholders.

Shared owners remain responsible for their repairs and maintenance as per their agreements. We are sorry for any confusion caused.

Reference: 27 | Received: 2 May 2025 | Responded: 9 May 2025

Observation: Don’t have any thing to say am okey with any good thing that the council will offed or provide, if only it’s good for us the tenants 

Reply: Thank you for your comment, we appreciate it.

Reference: 29 | Received: 3 May 2025 | Responded: 9 May 2025

Observation: What will be next repair in my building?

Reply: The consultation is for the repairs and maintenance contract. For any repair queries please use the normal contact details. It continues as per the terms of your lease.

Reference: 31 | Received: 3 May 2025 | Responded: 9 May 2025

Observation: I don’t mind.

Reply: Thank you for your comment, appreciated.

Reference: 32 | Received: 3 May 2025 | Responded: 16 May 2025

Observation: Would like for emergency work to be completed as emergency work. Also when a problem arise and it is sorted it should be decorated as this is not done and put extra financial burden on occupants. a good and pleasant home cheers people up and uplift their mood especially if life is not treating you fairly. Some workers should treat people with respect. I do not know whom to contact regarding the ongoing work been done on our properties but I have a number of questions I wanted clarification and answers on as I have been told different things from different people. Works done at any point in time should be put back in its original form. Faults should be communicated among workers. a job will be raised and different workers will be sent over and things suggested will be ignored and different things done and you are continually calling for things to be done efficiently.

Reply: Thank you for your comments, we appreciate you getting in touch. How work is done is really important and we are very aware that all our work is funded by rent from tenants or other charges, like service charges, so we have to make sure we are doing what is needed. We have passed your query about ongoing work to the council maintenance team so they will be in touch shortly.

Reference: 33 | Received: 3 May 2025 | Responded: 16 May 2025

Observation: You must employ the best idiots and decision makers in Milton Keynes. Mears have been taking you MKCC to the cleaners, overcharging and poor workmanship. Power, Corruption and lies. I would not let them near my home!

Reply: Thank you for your feedback, this has been noted. 

Reference: 34 | Received: 3 May 2025 | Responded: 9 May 2025

Observation: These letters about additional charges are causing me real anxiety. As a detached shared ownership house surrounded by privately owned houses with no communal areas or shared areas, I am fully responsible for any and all repairs / maintenance to my home, garden and any other areas within my boundary. Please confirm I will not be responsible for any additional chargers. Without sounding rude I don't want to contribute to anyone else's maintenance fees or repairs, anymore than I want to contribute to their Netflix subscription. I would really appreciate individual clarification on this. Thank you.

Reply: Thank you for getting in touch. We are sorry that we have upset you. We apologise for that. The consultation letter is to all residents. So that includes tenants, leaseholders and shared owners. The terms of your agreement will remain the same. The £250 referenced applies to leaseholders.

Shared owners remain responsible for their repairs and maintenance as per their agreements so this does not change. We apologise for any concern caused by the wording in the letter.

Reference: 36 | Received: 3 May 2025 | Responded: 9 May 2025

Observation: Disrepair.

Reply: Thank you for getting in touch, we are not sure what you mean, so please provide us with more details.

Reference: 37 | Received: 4 May 2025 | Responded: 16 May 2025

Observation: Rats in the wall of the property causing fear and panic to me and my children, allergies sleepless night and danger how is it resolved?

Reply: Thanks for getting in touch. Please raise this as normal repair request so that our contractor can make an appointment to take a look.

Reference: 38 | Received: 4 May 2025 | Responded: 9 May 2025

Observation: Very disappointed MKCC have reissued the contract to Mears again. (We are currently in dispute with a major works bill inflated partly by the ineptness of Mears). Why do MKCC continue to outsource work to third parties who then themselves outsource to local contractors. E.g./fitting of fire doors recently. Just layer after layer of inflated work / costs passed on to the leaseholder / taxpayer. Perhaps it's time to get back to work/ in the office so work can be coordinated and run by MKCC. Stop the daylight/corporate robbery. 

Mears pretax profits last year rose 37% to £64.1million!

Please, please please stop /reconsider this. Invest in local staff to run this. It can be done.

Reply: Thank you for getting in touch. We have consulted on the previous stages with residents about how we deliver the works and services. This consultation is about the outcome of the procurement. The contract includes performance and commercial monitoring.