Council Tax

The Council Tax bills for 2024-25 will be sent out from Monday 11th March 2024. It may take a few days for us to issue all bills so please allow time for delivery.

We are expecting an increase in the number of people trying to call our service, please be prepared for longer waiting times when you call our helpline. If you have requested Paperless Billing this year, you will receive an email confirming that your bill is available for viewing online.

Before calling us, please check our website, where you can notify us of a change of address, change in household, make a payment, set up a Direct Debit, claim certain discounts, or claim Council Tax Reduction. There is also information on the Cost-of-living support that is available.

If you intend to call us to discuss your new bill and the individual charges, please ensure you have read the enclosed information or go to our website at www.milton-keynes.gov.uk/council-tax-information for more information.

If you’ve already informed us about a change, but it hasn’t yet reflected on your Council Tax Bill, this means we have not actioned your change yet. A new revised bill will be sent once we have made any necessary changes. You do not need to call us about this.

We appreciate your patience during this busy period as we handle the increased volume of calls.

To reduce the amount we spend on paper and postage, from February 2024 we will be contacting our residents by voice messages, text and email. If you receive a call or a message from Milton Keynes City Council because you are late paying your council tax please be assured that the call is genuine but if you are concerned you can log into your online account using the link below to check your Council Tax account and make payment. There is no need to contact us if you have recently paid and brought your account up-to-date. 

We no longer send out Council Tax Reduction (CTR) notifications. Your Council Tax bill confirms the CTR award amount. The back of your bill also provides you with information regarding your rights of appeal and duty to notify a change in circumstances.  You can view your CTR breakdown by registering and logging into 'Online Council Tax Account'. You can also request a copy of your statement by contacting the Benefits Team

Please note the Council Tax Team operate a reduced service every Wednesday to allow for staff training and to focus on processing. We have limited our resource on this day to help those who are vulnerable or unable to use our online facilities and you may be redirected.